Background

Wave 7 operates a structured, multi-branch sales model designed to identify, diagnose, and digitally transform businesses across Zambia.

ROLE PURPOSE

The Digital Sales Agent is responsible for identifying businesses, guiding them through the Wave 7 Transformation Wizard (DTK), and converting qualified prospects into consulting engagements.

This is a consultative sales role, not aggressive selling.

Key Responsibilities

KEY RESPONSIBILITIES

1. Lead Generation & Outreach

• Identify potential business clients (SMEs, growing companies, organisations)
• Approach prospects physically, digitally, or via referrals
• Introduce Wave 7 and its digital transformation offering clearly and confidently

2. Guided Business Diagnosis

• Walk clients through the Wave 7 Start Transformation Wizard
• Help clients select:
  • Industry
  • Operations type
  • Business scale
  • Pain points
• Ensure accurate and honest information is captured

3. Client Education & Trust Building

• Explain Wave 7 solutions in simple, non-technical language
• Build trust and credibility with business owners
• Position Wave 7 as a long-term partner, not a quick service provider

4. Conversion & Handover

• Convert qualified leads into consulting engagements
• Capture and submit all required business details correctly
• Hand over qualified clients to the Operations / Consulting team

5. Reporting & Discipline

• Track leads, conversions, and activity using Wave 7 systems
• Meet weekly performance targets
• Maintain professionalism and integrity at all times

Requirements

REQUIRED SKILLS & QUALITIES

Must-Have

• Strong communication skills (English + local language advantage)
• Confidence speaking to business owners and managers
• Ability to learn quickly and follow structured processes
• Smartphone literate (WhatsApp, forms, basic digital tools)
• Self-discipline and reliability

Nice-to-Have

• Previous sales, marketing, or customer-facing experience
• Understanding of business operations
• Interest in technology, systems, or business improvement

• Identify potential business clients (SMEs, growing companies, organisations)
• Approach prospects physically, digitally, or via referrals
• Introduce Wave 7 and its digital transformation offering clearly and confidently
• Walk clients through the Wave 7 Start Transformation Wizard
• Help clients select: Industry, Operations type, Business scale, Pain points
• Ensure accurate and honest information is captured
• Explain Wave 7 solutions in simple, non-technical language
• Build trust and credibility with business owners
• Position Wave 7 as a long-term partner, not a quick service provider
• Convert qualified leads into consulting engagements
• Capture and submit all required business details correctly
• Hand over qualified clients to the Operations / Consulting team
• Track leads, conversions, and activity using Wave 7 systems
• Meet weekly performance targets
• Maintain professionalism and integrity at all times

• Strong communication skills (English + local language advantage)
• Confidence speaking to business owners and managers
• Ability to learn quickly and follow structured processes
• Smartphone literate (WhatsApp, forms, basic digital tools)
• Self-discipline and reliability
• Previous sales, marketing, or customer-facing experience
• Understanding of business operations
• Interest in technology, systems, or business improvement

• Strong communication skills (English + local language advantage)
• Confidence speaking to business owners and managers
• Ability to learn quickly and follow structured processes
• Smartphone literate (WhatsApp, forms, basic digital tools)
• Self-discipline and reliability
• Previous sales, marketing, or customer-facing experience
• Understanding of business operations
• Interest in technology, systems, or business improvement