Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to act as the main point of contact for our customers by handling inquiries, resolving issues, and delivering exceptional service that exceeds expectations. Additionally, the role involves coordinating and implementing sales execution and trade marketing activities in outlets that offer beer and soft drinks in urban areas. The objective is to drive sales growth while maintaining and strengthening relationships with clients.

Key Roles and Responsibilities:

• Effectively communicate to the customers the relevance of each product that the company offers to the consumers.
• Negotiate the order in line with POC’s needs identifying the sale’s opportunities with the ultimate goal to achieve the sales volume target for the company, make sure that the POC enjoys full availability of all products and display them in the POC premises.
• Comply with the management indicators such as: contractibility rate, hit rate, strike rate, call quality as well as the performance indicators such as: sales volume target’s availability/coverage by POC, high profit volume target.
• Interacting with the sales & distribution in field team to assure the volume target, communicate the issues such as clients with low drop size or no order, issues at their POCs, what they are requesting, in order to meet the volume sales targets.
• Know the client base of the assigned zone and its purchase volume, align the route of the field team with the CIC agent call in order to solve issues in the route.
• Optimize the adequate use of the negotiation tools such as promotions, trade discounts and credit needs a POCs and wholesalers that requires and align to the regional initiatives in order to develop their respective business. Be very compliant driven of the company’s policies and business processes.

Key Attributes and Competencies:

• Oriented to success
• Negotiation skills
• High communication skills
• Analytical capabilities
• Adaptability
• Tolerance to frustration
• Good to build relationships
• Teamwork
• Information and data management

Minimum Requirements:

• Education: A Degree in a relevant field (e.g., Business Administration, Marketing, Communications).
• Experience: At least 2 year of experience in a customer-facing role, preferably in a call center or customer service environment.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Skills: Strong problem-solving and analytical skills.
• Technical Skills: Proficient in Microsoft Office and CRM software.

Additional information:

• Band: XI

AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.

• Effectively communicate to the customers the relevance of each product that the company offers to the consumers.
• Negotiate the order in line with POC’s needs identifying the sale’s opportunities with the ultimate goal to achieve the sales volume target for the company, make sure that the POC enjoys full availability of all products and display them in the POC premises.
• Comply with the management indicators such as: contractibility rate, hit rate, strike rate, call quality as well as the performance indicators such as: sales volume target’s availability/coverage by POC, high profit volume target.
• Interacting with the sales & distribution in field team to assure the volume target, communicate the issues such as clients with low drop size or no order, issues at their POCs, what they are requesting, in order to meet the volume sales targets.
• Know the client base of the assigned zone and its purchase volume, align the route of the field team with the CIC agent call in order to solve issues in the route.
• Optimize the adequate use of the negotiation tools such as promotions, trade discounts and credit needs a POCs and wholesalers that requires and align to the regional initiatives in order to develop their respective business. Be very compliant driven of the company’s policies and business processes.

• Oriented to success
• Negotiation skills
• High communication skills
• Analytical capabilities
• Adaptability
• Tolerance to frustration
• Good to build relationships
• Teamwork
• Information and data management

• Education: A Degree in a relevant field (e.g., Business Administration, Marketing, Communications).
• Experience: At least 2 year of experience in a customer-facing role, preferably in a call center or customer service environment.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Skills: Strong problem-solving and analytical skills.
• Technical Skills: Proficient in Microsoft Office and CRM software.