Summary
Date Posted:Tuesday, April 11 2023, Base Salary: Not Disclosed

JOB DETAILS:
ERB Grade : ERB 2
Reports To : Director General

The Company
The Energy Regulation Board (ERB) is a statutory body established under the Energy
Regulation Act No. 12 of 2019 to regulate the energy sector by licensing undertakings and ensuring consumers receive a quality service at an equitable price while ensuring a reasonable rate of return to the energy utilities.

JOB OFFER
The ERB now seeks to recruit a suitably qualified and experienced Zambian to fill the position of DIRECTOR CONSUMER AND PUBLIC AFFAIRS.

Job Purpose
The Director Consumer and Public Affairs primary role is to direct and coordinate public affairs functions in order to safeguard consumer interests and project a positive image of the Energy Regulation Board to all stakeholders and the general public.

Main Duties and Responsibilities
• Ensure constant and timely stakeholder engagement, develop and implement strategies to foster a positive image of the ERB and bring on board stakeholder participation.
• Plan, develop, implement and review strategies, programmes and activities in light of energy sector trends and consumer complaints and recommend appropriate stakeholder interventions.
• Identify key stakeholders of the ERB and recommend measures through which to establish and maintain mutually beneficial relationships, advise management and the Board on strategic partnerships.
• Establish and maintain good media relations through various engagements thereby creating mutual trust and cordial relationships.
• Design reporting systems to effectively capture and analyse consumer trends, the impact of ERB programmes, policies on consumers and public perception.
• Coordinate Consumer Councils activities, review operating and reporting guidelines, monitor performance of consumer councils across the country and improve accessibility to ERB by consumers in outlying areas.
• Ensure the establishment and effective performance of a robust consumer complaints handling procedure aimed at expeditious resolution of consumer complaints within Service Level Agreement, ensure regular contacts and engagement with service providers and consumers.
• Oversees proper Corporate branding of the ERB, project its Vision through various public relations activities.
• Ensure departmental compliance through participation in institutional budgeting, preparation of departmental budget, control expenditure, adhere to procurement regulations, develop and monitor execution of institutional Strategic Business plans and departmental work plans.
• Supervise and monitor conduct of all departmental staff, enforce discipline and compliance to institutional core values, set staff performance targets and monitor execution and ensure continuous personal professional development plans

Required Skills
• Adherence to Corporate Governance tenets
• Effective Communicator with high analytical and evaluating skills
• High interpersonal , negotiation and communication skills
• Computer literate, able to write and present reports
• High integrity and ethical attributes
• Keen attention to detail and an aptitude for problem solving

Minimum Qualifications
• Grade 12 School Certificate or equivalent
• Bachelor of Arts in Mass Communication or related discipline
• Master’s Degree in Mass Communication or in a related field will be added advantage
• Membership of a recognized relevant professional body
• Ten (10) years post qualification experience of which six (6) years must be at
Senior Management level in a reputable Organization.

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
Applicants must submit soft copies of application letter, current Curriculum Vitae with minimum two (2) professional referees, certified photocopies of relevant academic and professional qualifications to jobs@erb.org.zm 
Applications marked JOB APPLICATION – DIRECTOR CONSUMER AND
PUBLIC AFFAIRS, must be submitted not later than Tuesday 11th April 2023, to the address below:
The Director General
Energy Regulation Board
Plot No. 9330, Danny Pule Road
P.O. Box 37631
LUSAKA
ERB is an equal opportunity employer both gender are encouraged to apply.
Candidates involved in any lobbying shall be disqualified. Only short-listed candidates will be contacted.


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