Reporting Line: Postmaster General

The Zambia Postal Services Corporation (ZAMPOST), a Statutory Body established under the Postal Services Act No. 22 of 1994, is undergoing a transformation process aimed at enhancing operational efficiency and service delivery. The Corporation invites applications from suitably qualified and experienced individuals to fill the position of Director Human Capital & Administration.

Purpose of Role

To provide strategic leadership in the management of human capital and administration by developing and implementing policies, systems, and practices that attract, develop, retain, and motivate a high-performing workforce. The role ensures effective industrial relations, organizational development, and efficient administrative support services to enable ZAMPOST to achieve its corporate strategy.

Duties and Key Responsibilities

1.     Develop and implement the Human Capital and Administration strategy in line with ZAMPOST’s Strategic Plan.

2.     Provide advice to management and the Board on workforce planning, talent management, and organizational development.

3.     Oversee recruitment, selection, and placement of staff in line with approved structures.

4.     Develop and implement performance management systems to enhance productivity.

5.     Ensure competitive remuneration, rewards, and employee benefits that align with industry benchmarks.

6.     Manage employee relations, grievance handling, and disciplinary procedures in compliance with the Employment Code Act and other labour laws.

7.     Foster collaboration with trade unions and maintain constructive labour relations.

8.     Drive continuous learning and capacity building to enhance staff competencies.

9.     Oversee leadership development and succession planning.

10. Ensure effective provision of office administration, transport, and general support services.

11. Oversee occupational health, safety, and wellness programs.

12. Develop, review, and enforce HR policies, procedures, and administrative guidelines.

13. Ensure compliance with statutory and regulatory requirements.

14. Develop and manage the Human Capital & Administration budget.

15. Ensure cost-effective utilization of resources.

16. Carry out any other duties commensurate with the position as may be assigned from time to time.

Qualifications and Experience:

• Master’s degree in Human Resource Management, Public Administration,

Business Administration, or related field.

• Bachelor’s degree in Human Resource Management, Business Administration, Public Administration, or equivalent.
• A minimum of 10 years progressive experience in HR and Administration, with at least 5 years at senior management level.
• Full Membership with the Zambia Institute of Human Resource Management (ZIHRM).

Personal Attributes:

Strong leadership, communication, and strategic management skills; high integrity and professionalism.

• Develop and implement the Human Capital and Administration strategy in line with ZAMPOST’s Strategic Plan.
• Provide advice to management and the Board on workforce planning, talent management, and organizational development.
• Oversee recruitment, selection, and placement of staff in line with approved structures.
• Develop and implement performance management systems to enhance productivity.
• Ensure competitive remuneration, rewards, and employee benefits that align with industry benchmarks.
• Manage employee relations, grievance handling, and disciplinary procedures in compliance with the Employment Code Act and other labour laws.
• Foster collaboration with trade unions and maintain constructive labour relations.
• Drive continuous learning and capacity building to enhance staff competencies.
• Oversee leadership development and succession planning.
• Ensure effective provision of office administration, transport, and general support services.
• Oversee occupational health, safety, and wellness programs.
• Develop, review, and enforce HR policies, procedures, and administrative guidelines.
• Ensure compliance with statutory and regulatory requirements.
• Develop and manage the Human Capital & Administration budget.
• Ensure cost-effective utilization of resources.
• Carry out any other duties commensurate with the position as may be assigned from time to time.

• Strong leadership skills
• Communication skills
• Strategic management skills

• Master’s degree in Human Resource Management, Public Administration, Business Administration, or related field.
• Bachelor’s degree in Human Resource Management, Business Administration, Public Administration, or equivalent.
• A minimum of 10 years progressive experience in HR and Administration, with at least 5 years at senior management level.
• Full Membership with the Zambia Institute of Human Resource Management (ZIHRM).