Background

Twalumba Resort and Hotels is one of the most reputable leading Resort and Hotels in the hospitality industry dedicated to provide excellence and comfort to our clientele with a goal to provide customer satisfaction. We are looking for professionals to join our big team in the following positions:

Key Responsibilities:

• Welcoming and greeting guests in a friendly and professional manner
• Coordinating with other departments for smooth operations.
• Providing accurate information about the products and services offered.
• Processing payments, issue invoices, and manage cash/card transactions.
• Ensuring compliance with company policies and systems.
• Maintaining a clean and organized front desk area.
• Addressing guest concerns and resolving issues promptly.

Minimum Requirements:

• Diploma/Degree in Business Administration, Hospitality Management, or in any related field Certified by Zambian Qualifications Authority (ZQA)
• 2 years proven experience in an administrative role or front desk operations within the hospitality industry.
• Strong organizational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Excellent Interpersonal Skills.
• Proficiency in Microsoft Office.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

• Welcoming and greeting guests in a friendly and professional manner
• Coordinating with other departments for smooth operations.
• Providing accurate information about the products and services offered.
• Processing payments, issue invoices, and manage cash/card transactions.
• Ensuring compliance with company policies and systems.
• Maintaining a clean and organized front desk area.
• Addressing guest concerns and resolving issues promptly.

• Strong organizational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Excellent Interpersonal Skills.
• Proficiency in Microsoft Office.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

• Diploma/Degree in Business Administration, Hospitality Management, or in any related field Certified by Zambian Qualifications Authority (ZQA)
• 2 years proven experience in an administrative role or front desk operations within the hospitality industry.