Vacancy title:
Front Office Receptionist

[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]

Jobs at:
Mika Convention Center

Deadline of this Job:
Sunday, August 3 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Tuesday, July 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As a hotel receptionist you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the only employee with whom the guests interact with. It is therefore important that you greet with a smile and in friendly but professional manner.

DUTIES AND RESPONSIBILITIES:

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
• Help guests check in and provide them with a key and show them where their room/s is located.
• Responsible for assisting guests when they check out of the hotel and handle their payments.
•  Ensure that guest’s needs are met and send them supplies when requested to do so.
• Take reservations over the phone and provide directions to the hotel where necessary.
• Arrange transportation for guests
•  Control advance booking an d reservations
• Expected to be in uniform provided by management at all times while on duty
• Receive payment for accommodation
• Complete guest bills properly
• Ensure that storage of records is up to date and requests of guests are met.
• Responsible for safe keeping of client valuables.
• You will be expected to undertake any other assignments that management may require you to do from time to time

SKILLS:

• Ability to welcome guests and have a friendly and helpful attitude
• Computer literate and familiarization of various software
• Be organized and have the ability to multitask
• Have a professional demeanour at all times
• Must be capable of dealing with guests without being irritable
• Ability to handle tough  and challenging situations calmly
• Ability to work long hours

REQUIRED QUALIFICATION:

• Full Grade 12 Certificate
• Certificate in Front Office Operations, General Hospitality or Hotel Management. Diploma or higher shall be an added advantage.

REQUIRED EXPERIENCE:

• Minimum of 5 years proven work Experience in Front Office. At least 3 years must be in the actual Receptionist position.
• Experience in Hotels especially 5 star shall be an added advantage.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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