Company Overview

We are a well-established and growing travel agency based in Lusaka, providing corporate and leisure travel solutions. We are seeking a highly experienced and strategic General Manager to lead the overall operations and growth of the business.

Key Responsibilities

• Provide strategic leadership and overall management of the travel agency
• Oversee day-to-day operations including ticketing, tours, customer service, and administration
• Develop and implement business growth strategies to increase revenue and market share
• Manage relationships with airlines, hotels, tour operators, and corporate clients
• Ensure compliance with Zambian tourism regulations, IATA standards, and company policies
• Lead, mentor, and manage staff performance across all departments
• Prepare budgets, manage costs, and ensure financial targets are met
• Monitor market trends and introduce competitive travel products and services
• Handle high-level client negotiations and resolve escalated customer issues

Minimum Qualifications & Experience

• Bachelor’s degree in Tourism, Business Administration, Management, or a related field
• A Master’s degree or professional certification (e.g. IATA) will be an added advantage
• Minimum of 7–10 years’ experience in the travel or tourism industry
• At least 5 years in a senior management or leadership role
• Strong understanding of travel agency operations, ticketing systems, and supplier management
• Proven experience in business development and team leadership

Skills & Competencies

• Excellent leadership and people-management skills
• Strong commercial and financial acumen
• Excellent communication and negotiation skills
• Strategic thinker with strong problem-solving abilities
• High level of professionalism and integrity
• Ability to work under pressure and meet business targets

• Provide strategic leadership and overall management of the travel agency
• Oversee day-to-day operations including ticketing, tours, customer service, and administration
• Develop and implement business growth strategies to increase revenue and market share
• Manage relationships with airlines, hotels, tour operators, and corporate clients
• Ensure compliance with Zambian tourism regulations, IATA standards, and company policies
• Lead, mentor, and manage staff performance across all departments
• Prepare budgets, manage costs, and ensure financial targets are met
• Monitor market trends and introduce competitive travel products and services
• Handle high-level client negotiations and resolve escalated customer issues

• Excellent leadership and people-management skills
• Strong commercial and financial acumen
• Excellent communication and negotiation skills
• Strategic thinker with strong problem-solving abilities
• High level of professionalism and integrity
• Ability to work under pressure and meet business targets

• Bachelor’s degree in Tourism, Business Administration, Management, or a related field
• A Master’s degree or professional certification (e.g. IATA) will be an added advantage
• Minimum of 7–10 years’ experience in the travel or tourism industry
• At least 5 years in a senior management or leadership role
• Strong understanding of travel agency operations, ticketing systems, and supplier management
• Proven experience in business development and team leadership