Head Waiter
2025-06-22T18:49:51+00:00
Yamishi Business Solutions
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_9082/logo/Yamishi%20Business%20Solutions.jpeg
https://yamishibusinesssolutions.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Consulting
Restaurant & Hospitality
2025-07-18T17:00:00+00:00
Zambia
8
Do you have strong leadership skills and a passion for delivering a high-quality dining experience?
Our client in the Food Processing industry is seeking a reliable and service-driven Head Waiter to oversee waitering services and ensure guests receive excellent service from start to finish.
This is an excellent opportunity for someone with experience in food service operations and team supervision to take their career to the next level.
Key Responsibilities
1. Food Preparation & Coordination
- Liaise with chefs and managers to coordinate daily service operations and menu planning
- Supervise preparation and ensure meals meet company quality standards
- Oversee portion sizes, food temperatures, presentation, and timing
2. Table Service & Guest Experience
- Supervise table settings and ensure neat presentation of cutlery and glassware
- Guide customers with menu recommendations and ensure prompt service
- Calmly address and resolve customer complaints to maintain satisfaction
3. Health & Safety
- Ensure hygiene standards and safety protocols are followed by all staff
- Supervise cleaning, food handling, and hazard prevention measures
- Report any maintenance issues and participate in regular health and fire safety training
4. Administration & Team Supervision
- Create duty rosters, maintain service records, and support daily shift operations
- Train new servers on SOPs, service expectations, and workplace etiquette
- Supervise and mentor junior staff for professional growth and consistency
5. Payments & Cash Handling
- Ensure timely bill payments and reconcile revenue at the end of each shift
- Handle POS operations, manage cash/credit transactions, and settle end-of-day reports
6. Vendor & Supplier Collaboration
- Liaise with suppliers to ensure timely deliveries and favorable terms
Resolve service issues with external vendors professionally
Candidate Profile
- Experience supervising a food service or hospitality team
- Strong organizational, customer service, and leadership skills
- Good understanding of food safety and service quality standards
- Ability to multitask in a fast-paced environment
- Familiarity with POS systems and basic administrative duties
1. Food Preparation & Coordination Liaise with chefs and managers to coordinate daily service operations and menu planning Supervise preparation and ensure meals meet company quality standards Oversee portion sizes, food temperatures, presentation, and timing 2. Table Service & Guest Experience Supervise table settings and ensure neat presentation of cutlery and glassware Guide customers with menu recommendations and ensure prompt service Calmly address and resolve customer complaints to maintain satisfaction 3. Health & Safety Ensure hygiene standards and safety protocols are followed by all staff Supervise cleaning, food handling, and hazard prevention measures Report any maintenance issues and participate in regular health and fire safety training 4. Administration & Team Supervision Create duty rosters, maintain service records, and support daily shift operations Train new servers on SOPs, service expectations, and workplace etiquette Supervise and mentor junior staff for professional growth and consistency 5. Payments & Cash Handling Ensure timely bill payments and reconcile revenue at the end of each shift Handle POS operations, manage cash/credit transactions, and settle end-of-day reports 6. Vendor & Supplier Collaboration Liaise with suppliers to ensure timely deliveries and favorable terms Resolve service issues with external vendors professionally
Experience supervising a food service or hospitality team Strong organizational, customer service, and leadership skills Good understanding of food safety and service quality standards Ability to multitask in a fast-paced environment Familiarity with POS systems and basic administrative duties
No Requirements
JOB-6858504f96203
Vacancy title:
Head Waiter
[Type: FULL_TIME, Industry: Consulting, Category: Restaurant & Hospitality]
Jobs at:
Yamishi Business Solutions
Deadline of this Job:
Friday, July 18 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Sunday, June 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Do you have strong leadership skills and a passion for delivering a high-quality dining experience?
Our client in the Food Processing industry is seeking a reliable and service-driven Head Waiter to oversee waitering services and ensure guests receive excellent service from start to finish.
This is an excellent opportunity for someone with experience in food service operations and team supervision to take their career to the next level.
Key Responsibilities
1. Food Preparation & Coordination
- Liaise with chefs and managers to coordinate daily service operations and menu planning
- Supervise preparation and ensure meals meet company quality standards
- Oversee portion sizes, food temperatures, presentation, and timing
2. Table Service & Guest Experience
- Supervise table settings and ensure neat presentation of cutlery and glassware
- Guide customers with menu recommendations and ensure prompt service
- Calmly address and resolve customer complaints to maintain satisfaction
3. Health & Safety
- Ensure hygiene standards and safety protocols are followed by all staff
- Supervise cleaning, food handling, and hazard prevention measures
- Report any maintenance issues and participate in regular health and fire safety training
4. Administration & Team Supervision
- Create duty rosters, maintain service records, and support daily shift operations
- Train new servers on SOPs, service expectations, and workplace etiquette
- Supervise and mentor junior staff for professional growth and consistency
5. Payments & Cash Handling
- Ensure timely bill payments and reconcile revenue at the end of each shift
- Handle POS operations, manage cash/credit transactions, and settle end-of-day reports
6. Vendor & Supplier Collaboration
- Liaise with suppliers to ensure timely deliveries and favorable terms
Resolve service issues with external vendors professionally
Candidate Profile
- Experience supervising a food service or hospitality team
- Strong organizational, customer service, and leadership skills
- Good understanding of food safety and service quality standards
- Ability to multitask in a fast-paced environment
- Familiarity with POS systems and basic administrative duties
Work Hours: 8
Experience: No Requirements
Level of Education: associate degree
Job application procedure
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