Summary
Date Posted: Tuesday, November 09, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Mission/ Core Purpose of the Job
The Head of Technology & Network is expected to implement & manage the technology roadmap for Zambia Opco FiberCo by aligning and managing efficient and effective network roll out set up, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage and capacity
This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fiber infrastructure & service orchestration. The Head of Technology & Network will oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FiberCo.

Key Performance Areas: Core, Essential Responsibilities / Outputs of the Position (KPA’s)
The Head of Technology & Network will be accountable to achieve the following objectives:
• Manage the Technology Infrastructure, Network and Service delivery for International IP Leased Lines, National IP Transit, Backhaul, National & Metro Leased Lines
• Co-ordinate team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery
• Provide architectural and design input to the development of the Fibre Network and supporting Infrastructure environment
• Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery
• Oversee Technology & Network work packages including fiber network design, underground conduit design, and fiber splicing design
• Coordinate and Manage Fiber Infrastructure Network Deployment plans in line with GlobaclConnect Technology team guidelines
• Ensure network resilience and redundancy plans for the network
• Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
• Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out
• Manage the enterprise Information Security & IT service management for the Opco
• Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider
• Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements
• Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation
• Develop, track, and maintain network availability and quality metrics for all routes
• Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
• Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term

Job Requirements (Education, Experience and Competencies)
Education:
• Minimum B.Tech/B.Eng. /B.Sc.
• Minimum 4-year degree in Computer Science, Engineering or a related field
• Master’s degree in Technology/Engineering is preferred[HR1]

Experience:
• Minimum of 10 to 12 years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry with good knowledge in Planning & Designing of FTTX Networks[HR1]
• Experience working in a service-based business for FTTx and Telecommunications Design of Infrastructure (Civils and Fibre) will be advantageous
• Experience in MapInfo/Spatial net/GIS Tools/AutoCAD will be useful
• Good knowledge of BOQ and BOM for FTTx Designs
• Proven track record in leading and delivering successful network rollout projects
• Experience working in a global/multinational enterprise with a good understanding emerging markets

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

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