Summary
Date Posted: Thursday, August 26, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Carlcare Service Limited was established in Zambia in 2016 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in Country. Currently, Carlcare is providing full service support for TECNO, Itel & Infinix mobile phone brands. Therefore, Carlcare Service Limited wishes to invite qualified candidates to fill the position of Hotline Operator to be based in Lusaka.
Below are the requirements and duties that will be required from the candidate;

Responsibilities and Duties:
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Qualifications and Skills
• High school diploma or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

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Job application procedure
Candidates who meet the above required to send their latest CV’s with the day-to-day contact on the email provided; HR.ZM@transsion.com. not later than 31st August, 2021. Hand delivered applications will not be received at this point.

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