Vacancy title:
Human Capital Operations Manager

[Type: FULL_TIME, Industry: Banking, Category: Human Resources]

Jobs at:
FNB

Deadline of this Job:
Saturday, September 20 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Sunday, September 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

To contribute to the implementation of the Human Resources strategy in the business, ensuring that people management practices within the business actively leverage its talent to deliver on key business outcomes through managing and developing team

• Execute the Human Capital strategy as developed
• Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Ensure optimised customer experience and service throughout the value chain
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Ensure implementation of the business Transformation plan and creation of an inclusive culture for employees
• Develop, encourage and nurture collaborative relationships across business areas and across the group
• Manage expenditure planning and variances within approved budget parameters
• Provide guidance in the effective and consistent application of Human Resource policy across FRG

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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