Summary
Date Posted: Saturday, April 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Identification Section
Job Title: Ict Officer
Job Grade: M5
Division: Operations
Department: Operations
Supervisor: Operations Manager

Job Purpose
To be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotel. Additionally, responsible for Information Technology issues, products, and services at the property. Provide user training and support of all property/site systems, network enhancements, hardware and software support. Also maintain inventory of all hardware products and software licenses, and reviews maintenance agreements

Key Responsibilities
•Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, Digital Television, Telephony systems and other software vendors.
•Ability to troubleshoot hardware and software problems.
•Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
•Should be capable of doing Root Cause Analysis on a problem.
•Must know the Network fundamentals, general network setup and device configuration.
•Good knowledge of server hardware, Disk storage technology, I/O devices.
•Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
•Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
•Background in highly available systems and image capture/management systems.
•Extensive knowledge on Active Directory, Management and Implementations.
•Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
•Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
•Prepare Policy & Procedures for the IT Department and for the user department.
•Managing Disaster Recovery Process and ensuring regular daily backup is taken.
•Anti-virus setup and day to day support.
•Able to plan daily and monthly work schedules.
•Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
•Ensure that policies and procedure relating to PCI compliance are updated.
•Maintains a system error / progress logbook and deals with reported problems.
•Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
•Monitors and maintains proper inventory of hardware and software license.
•Is aware of IT Security Policies and ensures implementation through regular staff training.
•Keep updated with latest hotel technology and security risks on a regular basis.
•Able to perform other IT or Systems related task assigned by the management.
•Management of the company website in collaboration with the Sales and Marketing Coordinator

Knowledge, Skills, Qualifications and Experience
a) Professional Qualification:
•Grade 12 certificate
•Diploma or professional qualification in relevant field
•Professional membership

b) Work Experience:
•Minimum of 3 years work experience in similar position.
•Experience with Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail)

c) Skill Specifications:
•Excellent communication and listening skills.
•Excellent problem solving and presentation skills.
•Data management and record keeping.
•Proficient in using computers
•Ability to work under pressure.
•Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
•Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
•Must be flexible in working hours, including weekends, evenings and holidays

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
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