Zimworx is looking for an experienced and solutions-driven IT Support Specialist (Tier 2) to handle escalated technical issues and ensure uninterrupted operations across systems and infrastructure. The successful candidate will work closely with Tier 1 support, IT engineers, and network administrators to deliver efficient and high-quality technical resolutions.

Key Responsibilities

• Resolve escalated support requests involving software, hardware, and network systems.
• Troubleshoot application, printer, and connectivity issues.
• Support and maintain workstation imaging, patching, and endpoint configurations.
• Monitor and maintain system performance, logging, and alerts.
• Assist with system updates, backups, and security compliance measures.
• Collaborate with Tier 3 engineers on root-cause analysis and system improvements.
• Create and update user documentation, FAQs, and technical manuals.

Qualifications & Experience

• Bachelor’s degree or Diploma in Information Technology, Network Engineering, or a related field.
• 2–4 years of technical support experience, preferably in Tier 2 or equivalent roles.
• Strong proficiency in Windows, macOS, and basic Linux systems.
• Experience with Active Directory, Office 365 administration, and endpoint management tools.
• Working knowledge of network troubleshooting, IP configurations, and firewalls.
• Experience with remote monitoring and management (RMM) tools.
• Excellent problem-solving, documentation, and communication skills.

• Resolve escalated support requests involving software, hardware, and network systems.
• Troubleshoot application, printer, and connectivity issues.
• Support and maintain workstation imaging, patching, and endpoint configurations.
• Monitor and maintain system performance, logging, and alerts.
• Assist with system updates, backups, and security compliance measures.
• Collaborate with Tier 3 engineers on root-cause analysis and system improvements.
• Create and update user documentation, FAQs, and technical manuals.

• Strong proficiency in Windows, macOS, and basic Linux systems
• Experience with Active Directory, Office 365 administration, and endpoint management tools
• Working knowledge of network troubleshooting, IP configurations, and firewalls
• Experience with remote monitoring and management (RMM) tools
• Excellent problem-solving, documentation, and communication skills

• Bachelor’s degree or Diploma in Information Technology, Network Engineering, or a related field
• 2–4 years of technical support experience, preferably in Tier 2 or equivalent roles