Vacancy title:
Individual Life Operations Manager

[Type: FULL_TIME, Industry: Insurance, Category: Management]

Jobs at:
Onelife Assurance

Deadline of this Job:
Friday, May 16 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, May 9 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description Summary

• Oversee daily operations across the full policy lifecycle including onboarding, underwriting coordination, policy issuance, premium billing, alterations, customer service, renewals, and claims processing.
• Ensure timely and accurate screening of new business applications in line with underwriting guidelines and company standards.
• Lead the continuous improvement of operational workflows to reduce turnaround times and improve service levels.
• Manage, mentor, and develop a team of operations staff, ensuring clear KPIs and performance standards are met.
• Foster a culture of accountability, collaboration, and customer service excellence.
• Coordinate training and capacity building for team members to stay updated on systems, product changes, and regulatory developments.
• Work closely with internal departments such as underwriting, sales, IT, finance, and compliance to ensure seamless policy administration.
• Serve as a point of escalation for operational issues and work to resolve them effectively and efficiently.
• Maintain high levels of service quality and responsiveness to both internal and external stakeholders.
• Ensure adherence to all applicable regulations, internal policies, and industry best practices across all stages of the individual life insurance process.
• Proactively identify operational risks and implement effective controls and mitigation strategies.
• Oversee the use of administration systems and contribute to system enhancements where required.
• Prepare and analyze operational reports for management, identifying trends, issues, and opportunities for improvement.
• Collaborate with IT and business teams on processes, automation and digital transformation initiatives.

Qualification and Experience

• Bachelor’s degree in business, Insurance, Finance, or related field.
• Professional insurance qualification is a plus.
• Minimum 5–7 years of experience in life insurance operations, with at least 2 years in a management role.
• Strong knowledge of the retail life insurance value chain, including underwriting, policy servicing, and claims.
• Proven experience managing teams and driving process improvements.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Send your CV and Professional qualifications, scanned as one document before 16th May 2025, indicating on the subject line the role you are applying for and cc Careers@one.co.zm

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