Vacancy title:
Key Account Manager - (Mining heavy-duty vehicles, trucks & equipment)

[Type: FULL_TIME, Industry: Consulting, Category: Management, Sales & Retail]

Jobs at:
Brilliance Executive Management Consultancy Limited

Deadline of this Job:
Monday, November 10 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Key Account Manager will develop and maintain strong relationships with key customers in the mining sector on the Copperbelt, Northern region and North-Western Provinces. Successfully represent all brands of mining heavy-duty vehicles, trucks and equipment and overall, Vision and Mission of the company and realize excellent customer service and grow the Market Share. Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth and long-term company objectives.

Summary of Key Responsibilities: 

• Develop and foster long-lasting relationships with key customers, particularly those involved in mining operations.
• Act as the primary point of contact between customers and internal teams, advocating for the customer's needs and ensuring effective service delivery
• Ensure the ordered equipment are delivered in a timely manner
• Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
• Serve as contact point for all mining customers and sub-contractors
• Execute comprehensive market research to identify industry trends, customer needs, and the competitive landscape within the Copperbelt, North-western and Northern Province regions.
• Resolve customers’ complaints in an effective and respectful way
• Gather, report and communicate customers’ feedback on service, technology and product delivery
• Keep abreast with industry and market trends and best practices
• Design and implement strategic account plans tailored to meet the specific requirements and objectives of each key customer.
• Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
• Identify and pursue opportunities for revenue enhancement within existing accounts, and new customers leveraging strategic insights to maximize these opportunities.
• Meet and exceed sales targets by promoting company offerings, including the financial leasing options (rental and lease options across the company brands)
• Deliver actionable insights and feedback to the management team to guide product development and refine marketing strategies for various products.
• Develop strategies to grow the customer base through targeted new customer acquisition initiatives, particularly focusing on the expanding Chinese market and other segments.
• Monitor account performance metrics and generate regular reports that encompass sales activities, customer feedback, and prevailing market conditions.
• Utilize data-driven insights to inform strategic decision-making and advance account management practices.
• Any other duties as assigned 

Required Skills and Competencies 

• Excellent Communication skills
• Excellent interpersonal skills to develop strong client relationships.
• Outstanding communication and interpersonal skills
• Ability to build and maintain key relationships
• Excellent time and project management skills
• Ability to prioritize and meet critical deadlines
• Problem-solving and negotiation aptitude
• Superior negotiation and presentation capabilities.
• Strong analytical skills and problem-solving aptitude.

Primary Areas of Accountability:

Qualifications and Experience

• Degree in Business Administration, Marketing or a relevant field
• Must have a minimum of 7+ working experience as Key Account Manager in a B2B, Mining, OEM or heavy-duty equipment environment
• Must have proven experience of sales and marketing heavy-duty mining vehicles, trucks and equipment
• Demonstrable experience in account management, particularly in the automotive or mining sectors
• A solid understanding of the mining sector, including market dynamics, supply chains, and operational challenges.
• Good understanding of the geographic and mining business on the Copperbelt, Northern region and North-Western Provinces
• Must have proven experience in developing and implementing sales and marketing strategies and business awareness
• Exceptional communication and interpersonal skills necessary for building relationships
• Proven ability to develop strategic relationships and a keen understanding of customer needs.
• Must be a member of a relevant professional body (ZIM or EIZ)

Work Hours: 8

Experience in Months: 84

Level of Education: bachelor degree

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