Vacancy title:
Manager: Home Technology

[Type: FULL_TIME, Industry: Telecommunications, Category: Management]

Jobs at:
MTN Zambia

Deadline of this Job:
Thursday, August 14 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, August 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Under the supervision of the Senior Manager Home, below are the Key Job Responsibilities;

• Lead the formulation and execution of the Opco Home Technology strategy across network deployment, field operations, and in-home managed services, in alignment with Group and market priorities;
• Develop a forward-looking technology roadmap that ensures capacity scalability, service innovation, and long-term infrastructure resilience;
• Oversee FTTH and FWA rollout plans, ensuring geographic expansion is technically viable, commercially prioritized, and operationally feasible;
• Implement streamlined, digital-first processes for device provisioning, asset tracking, and reverse logistics, enabling faster activations and efficient inventory management;
• Foster cross-functional collaboration with commercial, regulatory, and support teams, ensuring seamless execution of bundled propositions and product innovation;
• Embed operational excellence through rigorous performance, quality, and security standards across all technology touchpoints, from network to customer premises;
• Drive proactive risk management and compliance initiatives, safeguarding network integrity, data privacy, and adherence to health, safety, and environmental requirements;
• Provide strategic guidance to Field Deployment & Maintenance teams, ensuring high-performance execution in service activation, fault resolution, and SLA adherence, while driving operational consistency across regions;
• Oversee the full execution of FTTH rollout and reverse logistics operations, ensuring quality network expansion, efficient device provisioning, and robust recovery processes aligned with cost and service benchmarks;
• Ensure technical readiness and timely service provisioning through effective system integration, process automation, and streamlined inter-team workflows for zero-touch service delivery;
• Track and govern key operational KPIs—including network uptime, fault restoration time, device performance, and NPS, while using data insights to pre-empt service issues and improve field performance;
• Champion digital tool adoption across the home technology function, including field service applications, rollout monitoring, and remote diagnostic tools, to enhance operational agility and responsiveness;
• Drive continuous improvement programs focused on service availability, installation quality, field productivity, and customer onboarding efficiency to support business scalability and service excellence;
• Collaborate with Home Commercial and Customer Operations teams to ensure infrastructure readiness and technical support for new product launches, bundle rollouts, and cross-functional initiatives;
• Manage home technology budgets in coordination with Finance, ensuring optimized CAPEX/OPEX utilization, cost control, and effective vendor performance management;
• Serve as the key liaison with Group Technology and strategic partners, ensuring timely localization, testing, and rollout of firmware updates, platform enhancements, and system integrations;
• Enforce compliance with local regulatory, safety, and security requirements across all field and in-home service operations, maintaining high standards of operational integrity;
• Lead capacity-building programs including field technician training, SOP rollout, and knowledge toolkit deployment to ensure standardized delivery and continuous upskilling across teams;
• Establish robust governance and reporting mechanisms to monitor progress, escalate issues, and enforce accountability across field operations, managed services, and logistics streams;
• Conduct regular status meetings, providing updates to stakeholders and address any concerns;
• Provide input in strategic meetings when required;
• Offer input for proposals related to changes in initiatives, policies, or procedures that could impact home technology delivery or service standards;
• Manage and resolve escalations that have an impact on critical path of service delivery;
• Escalate issues that will result in significant delays, scope changes, employee/customer or cost impact if not resolved;
• Provide input into all projects initiated;
• Identify and document key risks, issues and dependencies and set mitigation actions;
• Prepare documentation required for sign-off / making decisions regarding tactical changes;
• Monitor performance against agreed KPIs and their compliance to SLAs and reverse SLAs;
• Ensure execution in alignment with divisional strategy;
• Monitor performance of home technology services and adjust strategy and actions to deliver targets
• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization;
• Report on an ad hoc basis on specific projects, as required;
• Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

• Grade 12 Certificate with 5 credits or better of which English and Mathematics are a must;
• Minimum of a 4-year tertiary qualification in Telecommunications, Computer Science, Electronics, or a related field which are ZAQA certified;
• A minimum of 5-8 years of relevant work experience in broadband technologies (FTTH/FWA), network rollout, or home technology operations or related field, preferably with at least 4-5 years of leadership experience within telecommunications industry;
• Proven leadership in managing large-scale, end-to-end broadband projects, including network planning, infrastructure deployment, field execution, and post-activation optimization;
• Strong experience in managing multi-disciplinary teams across field operations, rollout execution, logistics, and managed services;
• Hands-on experience with FTTH/FWA deployments, including planning, field execution, and quality assurance;
•  Strong familiarity with managed services ecosystems, including in-home Wi-Fi, remote CPE control, and customer-facing platforms.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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