Merchant Regional Sales Specialist
2025-07-21T05:22:27+00:00
Zambia National Commercial Bank Plc
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_2210/logo/Zambia%20National%20Commercial%20Bank%20PLC.png
https://www.zanaco.co.zm/
FULL_TIME
Banking
Management
2025-07-24T17:00:00+00:00
Zambia
8
Reference Number
HCBP2025-OK1
Description
JOB PURPOSE: Responsible for setting up and accelerating the growth of an active Merchant Banking network in the assigned region. Accountable for all related financial, service, risk and governance KPIs in the allocated region.
JOB RESPONSIBILITIES:
Sales & Business Growth (40%)
- Recruit merchants in line with the required monthly targets.
- Execute merchant onboarding strategy.
- Deployment of merchants.
- Drive visibility of the channel (merchants) outlets in the area.
- Sensitize the merchants on commission structure and payment dates/times.
- Ensure correct KYC is completed and submitted for onboarding purposes.
- Increase numeric merchant distribution in each region.
- Conduct quarterly market sizing and providing initiatives to stay ahead of market.
- Responsible for driving regional revenue performance of the merchant banking sales channel.
- Ensuring merchants are correctly priced as policy and regulators
Relationship Management (30%)
- Manage end-to-end customer communication.
- Build and enhance positive working relationships with external and internal stakeholders.
- Drive merchant reward programmes in the region.
- Ensure merchants receive all relevant training.
- Sending merchant statements in instances when the system fails.
- Ensure merchants have better experience by placing them on bank platforms e.g.: E-tracer.
- Performing merchant reconciliation with merchants when queries arise.
- Ensuring Region Active rate of channel is attained on weekly basis.
- Analyzing the inactive report to improve operational efficiency.
Vendor / TDR Management (20%)
- Training of TDRs.
- Assigning merchants to the TDR territories.
- Resolving TDR queries.
- TDR performance monitoring.
Risk, Compliance & Controls (10%)
- Implementation and closure of audit findings.
- Implementation and closure of regulatory inspection findings.
- To report to the RCSA (Risk Register) monthly and ensure implementation of controls against open risks.
- To report risk events within 24 hours to 3 days of occurrence and ensure closure of open action plans.
CONTACT:
- External: Local regulators on statutory matters.
- Internal: Retail banking departments, Information Technology team, branch operations and channels.
Requirements
QUALIFICATIONS & EXPERIENCE:
- Grade 12 Certificate with 5 credits or better; including English and Mathematics.
- Degree in a related field.
- 4 years in the banking industry.
- Understanding of agency banking models and regulatory requirements.
- Understanding of relevant legislation e.g. KYC, anti-money laundering, banking code.
- Demonstrated complaint handling and skills certifications.
CORE COMPETENCIES:
- Drive for results
- Communication and presentation skills
- Customer Service Orientation
- Analytical skills
- Research skills
- Decision-making and problem solving
- Attention to detail
- Teamwork
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Zambia
JOB RESPONSIBILITIES: Sales & Business Growth (40%) Recruit merchants in line with the required monthly targets. Execute merchant onboarding strategy. Deployment of merchants. Drive visibility of the channel (merchants) outlets in the area. Sensitize the merchants on commission structure and payment dates/times. Ensure correct KYC is completed and submitted for onboarding purposes. Increase numeric merchant distribution in each region. Conduct quarterly market sizing and providing initiatives to stay ahead of market. Responsible for driving regional revenue performance of the merchant banking sales channel. Ensuring merchants are correctly priced as policy and regulators Relationship Management (30%) Manage end-to-end customer communication. Build and enhance positive working relationships with external and internal stakeholders. Drive merchant reward programmes in the region. Ensure merchants receive all relevant training. Sending merchant statements in instances when the system fails. Ensure merchants have better experience by placing them on bank platforms e.g.: E-tracer. Performing merchant reconciliation with merchants when queries arise. Ensuring Region Active rate of channel is attained on weekly basis. Analyzing the inactive report to improve operational efficiency. Vendor / TDR Management (20%) Training of TDRs. Assigning merchants to the TDR territories. Resolving TDR queries. TDR performance monitoring. Risk, Compliance & Controls (10%) Implementation and closure of audit findings. Implementation and closure of regulatory inspection findings. To report to the RCSA (Risk Register) monthly and ensure implementation of controls against open risks. To report risk events within 24 hours to 3 days of occurrence and ensure closure of open action plans.
Requirements QUALIFICATIONS & EXPERIENCE: Grade 12 Certificate with 5 credits or better; including English and Mathematics. Degree in a related field. 4 years in the banking industry. Understanding of agency banking models and regulatory requirements. Understanding of relevant legislation e.g. KYC, anti-money laundering, banking code. Demonstrated complaint handling and skills certifications. CORE COMPETENCIES: Drive for results Communication and presentation skills Customer Service Orientation Analytical skills Research skills Decision-making and problem solving Attention to detail Teamwork
Requirements QUALIFICATIONS & EXPERIENCE: Grade 12 Certificate with 5 credits or better; including English and Mathematics. Degree in a related field. 4 years in the banking industry. Understanding of agency banking models and regulatory requirements. Understanding of relevant legislation e.g. KYC, anti-money laundering, banking code. Demonstrated complaint handling and skills certifications. CORE COMPETENCIES: Drive for results Communication and presentation skills Customer Service Orientation Analytical skills Research skills Decision-making and problem solving Attention to detail Teamwork
JOB-687dce93a6bcf
Vacancy title:
Merchant Regional Sales Specialist
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
Zambia National Commercial Bank Plc
Deadline of this Job:
Thursday, July 24 2025
Duty Station:
Kitwe | Kitwe | Zambia
Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Zambia National Commercial Bank Plc
Zambia National Commercial Bank Plc jobs in Zambia
JOB DETAILS:
Reference Number
HCBP2025-OK1
Description
JOB PURPOSE: Responsible for setting up and accelerating the growth of an active Merchant Banking network in the assigned region. Accountable for all related financial, service, risk and governance KPIs in the allocated region.
JOB RESPONSIBILITIES:
Sales & Business Growth (40%)
- Recruit merchants in line with the required monthly targets.
- Execute merchant onboarding strategy.
- Deployment of merchants.
- Drive visibility of the channel (merchants) outlets in the area.
- Sensitize the merchants on commission structure and payment dates/times.
- Ensure correct KYC is completed and submitted for onboarding purposes.
- Increase numeric merchant distribution in each region.
- Conduct quarterly market sizing and providing initiatives to stay ahead of market.
- Responsible for driving regional revenue performance of the merchant banking sales channel.
- Ensuring merchants are correctly priced as policy and regulators
Relationship Management (30%)
- Manage end-to-end customer communication.
- Build and enhance positive working relationships with external and internal stakeholders.
- Drive merchant reward programmes in the region.
- Ensure merchants receive all relevant training.
- Sending merchant statements in instances when the system fails.
- Ensure merchants have better experience by placing them on bank platforms e.g.: E-tracer.
- Performing merchant reconciliation with merchants when queries arise.
- Ensuring Region Active rate of channel is attained on weekly basis.
- Analyzing the inactive report to improve operational efficiency.
Vendor / TDR Management (20%)
- Training of TDRs.
- Assigning merchants to the TDR territories.
- Resolving TDR queries.
- TDR performance monitoring.
Risk, Compliance & Controls (10%)
- Implementation and closure of audit findings.
- Implementation and closure of regulatory inspection findings.
- To report to the RCSA (Risk Register) monthly and ensure implementation of controls against open risks.
- To report risk events within 24 hours to 3 days of occurrence and ensure closure of open action plans.
CONTACT:
- External: Local regulators on statutory matters.
- Internal: Retail banking departments, Information Technology team, branch operations and channels.
Requirements
QUALIFICATIONS & EXPERIENCE:
- Grade 12 Certificate with 5 credits or better; including English and Mathematics.
- Degree in a related field.
- 4 years in the banking industry.
- Understanding of agency banking models and regulatory requirements.
- Understanding of relevant legislation e.g. KYC, anti-money laundering, banking code.
- Demonstrated complaint handling and skills certifications.
CORE COMPETENCIES:
- Drive for results
- Communication and presentation skills
- Customer Service Orientation
- Analytical skills
- Research skills
- Decision-making and problem solving
- Attention to detail
- Teamwork
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Zambia
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
To apply for this job please visit zanaco.mcidirecthire.com.
All Jobs | QUICK ALERT SUBSCRIPTION
