Background information about the job or company (e.g., role context, company overview)

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is one of largest specialized provider of HIV/AIDS medical care in the world. Our mission is to provide cutting edge medicine and advocacy, regardless of ones’ ability to pay. Through our healthcare centers, pharmacies, health plan, research, and other activities, AHF provides access to the latest HIV treatments for all who need them.

The AIDS healthcare Foundation (AHF) Zambia invites applications from suitably qualified persons to fill the following positions.

Monitoring and Evaluation Coordinator

The role is responsible for ensuring accurate, timely, complete, and actionable program data to support clinical care, program performance, strategic decision-making, and donor reporting.

The M&E Coordinator oversees data systems, reporting cycles, data quality improvement, and capacity building for facility-based data teams, while ensuring effective utilization of SmartCare Plus (EMR), AHF MIS, and complementary digital health platforms. The role also supports surveys, operational research, and rapid data requests in alignment with AHF and Ministry of Health (MOH) requirements.

Responsibilities or duties

The incumbent will be required to;

• Provide regional oversight for routine data collection, verification, consolidation, and reporting (weekly, monthly, quarterly).
• Coordinate submission and validation of reports through the AHF MIS Portal in line with reporting deadlines.
• Consolidate and monitor HIV testing, index testing, treatment, viral load, and prevention indicators across supported facilities.
• Ensure data readiness for program reviews, donor reports, management meetings, and presentations.
• Support surveys, time-in-motion studies, census audits, and operational research activities as assigned.
• Maintain secure data storage, structured backups, and version control across facilities.
• Lead implementation of routine Data Quality Assurance (DQA) processes, including validation checks, reconciliations, and corrective action tracking.
• Design, adapt, and deploy data quality tools to address gaps in accuracy, completeness, consistency, and timeliness.
• Coordinate data triangulation between SmartCare, registers, reports, and dashboards to validate key indicators (Tx_CURR, new positives, transfers, viral load outcomes).
• Supervise and coordinate census audit exercises to ensure completeness and integrity of client-level data.
• Ensure adherence to standardized data collection, entry, storage, and reporting protocols across facilities.
• Monitor compliance with data protection, confidentiality, and ethical standards, especially for HIV-related data.
• Utilize SmartCare Plus (EMR) and AHF MIS to generate routine and ad-hoc data queries for program monitoring.
• Monitor EMR system functionality, server performance, and data synchronization in collaboration with technical teams.
• Support translation of raw data into analytical outputs, dashboards, trends, and performance insights to inform program action.
• Oversee data backup systems, including secure storage devices and facility-level backup compliance.
• Maintain an inventory of data infrastructure assets (servers, external drives, flash disks).
• Provide technical leadership, mentorship, and supervision to data clerks and facility M&E staff in the region.
• Conduct training and on-the-job coaching on data quality improvement, EMR use, reporting tools, and analytics.
• Lead performance reviews and contribute to capacity development plans for data clerks under supervision.
• Collaborate with MOH, implementing partners, and internal program teams to strengthen regional M&E capacity
• Respond to urgent and ad-hoc data requests from the Country Office, Bureau Office, and partners.
• Support program performance monitoring, quality improvement initiatives, and evidence-based decision-making.
• Participate in cross-departmental planning, reviews, and learning forums to promote data use for action.

Qualifications or requirements (e.g., education, skills)

• Highly confidential.
• Good interpersonal and communication skills.
• Computer skills, proficient in the use of SmartCare.

Experience needed

• Minimum 3 years’ experience in health data management, reporting, data analysis, and M&E systems.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Full Grade 12 Certificate
• Bachelor’s Degree in Information Technology, Demography, Development Studies, Public Health, Statistics, or a related field

• Provide regional oversight for routine data collection, verification, consolidation, and reporting (weekly, monthly, quarterly).
• Coordinate submission and validation of reports through the AHF MIS Portal in line with reporting deadlines.
• Consolidate and monitor HIV testing, index testing, treatment, viral load, and prevention indicators across supported facilities.
• Ensure data readiness for program reviews, donor reports, management meetings, and presentations.
• Support surveys, time-in-motion studies, census audits, and operational research activities as assigned.
• Maintain secure data storage, structured backups, and version control across facilities.
• Lead implementation of routine Data Quality Assurance (DQA) processes, including validation checks, reconciliations, and corrective action tracking.
• Design, adapt, and deploy data quality tools to address gaps in accuracy, completeness, consistency, and timeliness.
• Coordinate data triangulation between SmartCare, registers, reports, and dashboards to validate key indicators (Tx_CURR, new positives, transfers, viral load outcomes).
• Supervise and coordinate census audit exercises to ensure completeness and integrity of client-level data.
• Ensure adherence to standardized data collection, entry, storage, and reporting protocols across facilities.
• Monitor compliance with data protection, confidentiality, and ethical standards, especially for HIV-related data.
• Utilize SmartCare Plus (EMR) and AHF MIS to generate routine and ad-hoc data queries for program monitoring.
• Monitor EMR system functionality, server performance, and data synchronization in collaboration with technical teams.
• Support translation of raw data into analytical outputs, dashboards, trends, and performance insights to inform program action.
• Oversee data backup systems, including secure storage devices and facility-level backup compliance.
• Maintain an inventory of data infrastructure assets (servers, external drives, flash disks).
• Provide technical leadership, mentorship, and supervision to data clerks and facility M&E staff in the region.
• Conduct training and on-the-job coaching on data quality improvement, EMR use, reporting tools, and analytics.
• Lead performance reviews and contribute to capacity development plans for data clerks under supervision.
• Collaborate with MOH, implementing partners, and internal program teams to strengthen regional M&E capacity
• Respond to urgent and ad-hoc data requests from the Country Office, Bureau Office, and partners.
• Support program performance monitoring, quality improvement initiatives, and evidence-based decision-making.
• Participate in cross-departmental planning, reviews, and learning forums to promote data use for action.

• Highly confidential.
• Good interpersonal and communication skills.
• Computer skills, proficient in the use of SmartCare.

• Full Grade 12 Certificate
• Bachelor’s Degree in Information Technology, Demography, Development Studies, Public Health, Statistics, or a related field