Operations Officer
2025-03-28T17:35:56+00:00
LOLC Finance Zambia Limited
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FULL_TIME
Lusaka
Lusaka
10101
Zambia
Financial Services
Management
2025-03-31T17:00:00+00:00
Zambia
8
Job Responsibilities
i. Implement and maintain operational policies and procedures.
ii. Ensure compliance with regulatory requirements.
iii. Assist senior operational staff in overseeing and coordinating allocated HQ/Branch operational functions.
iv. Identify and resolve HQ/Branch operational inefficiencies.
v. Handle escalated customer complaints and queries professionally and timely.
vi. Screen and verify Know Your Customer (KYC) documentation for completion and accuracy.
vii. Accurately process customer loan disbursements in a timely manner.
viii. Process contractual documentation for security-backed loan products.
ix. Periodically conduct quality control checks to ensure compliance with internal and external standards.
x. Perform regular visits to branches to ensure operational consistency and address any issues.
xi. Process client customer clearance letters, settlement quotations and refunds
xii. Coordinate file archiving procedures for branch records
xiii. Perform other related duties as assigned to support the operations team.
Qualifications and Experience
i. Bachelor’s degree in a business-related field.
ii. 2 years of experience in a similar role.
iii. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
iv. Adaptable and able to work in a dynamic environment.
v. Detail-oriented and able to multitask.
vi. Excellent communication and interpersonal skills.
vii. Analytical and problem-solving skills.
viii. Ability to work both independently and as part of a team.
i. Implement and maintain operational policies and procedures. ii. Ensure compliance with regulatory requirements. iii. Assist senior operational staff in overseeing and coordinating allocated HQ/Branch operational functions. iv. Identify and resolve HQ/Branch operational inefficiencies. v. Handle escalated customer complaints and queries professionally and timely. vi. Screen and verify Know Your Customer (KYC) documentation for completion and accuracy. vii. Accurately process customer loan disbursements in a timely manner. viii. Process contractual documentation for security-backed loan products. ix. Periodically conduct quality control checks to ensure compliance with internal and external standards. x. Perform regular visits to branches to ensure operational consistency and address any issues. xi. Process client customer clearance letters, settlement quotations and refunds xii. Coordinate file archiving procedures for branch records xiii. Perform other related duties as assigned to support the operations team.
iii. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). iv. Adaptable and able to work in a dynamic environment. v. Detail-oriented and able to multitask. vi. Excellent communication and interpersonal skills. vii. Analytical and problem-solving skills. viii. Ability to work both independently and as part of a team.
i. Bachelor’s degree in a business-related field. ii. 2 years of experience in a similar role. iii. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). iv. Adaptable and able to work in a dynamic environment. v. Detail-oriented and able to multitask. vi. Excellent communication and interpersonal skills. vii. Analytical and problem-solving skills. viii. Ability to work both independently and as part of a team.
JOB-67e6ddfce76d8
Vacancy title:
Operations Officer
[Type: FULL_TIME, Industry: Financial Services, Category: Management]
Jobs at:
LOLC Finance Zambia Limited
Deadline of this Job:
Monday, March 31 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, March 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Responsibilities
i. Implement and maintain operational policies and procedures.
ii. Ensure compliance with regulatory requirements.
iii. Assist senior operational staff in overseeing and coordinating allocated HQ/Branch operational functions.
iv. Identify and resolve HQ/Branch operational inefficiencies.
v. Handle escalated customer complaints and queries professionally and timely.
vi. Screen and verify Know Your Customer (KYC) documentation for completion and accuracy.
vii. Accurately process customer loan disbursements in a timely manner.
viii. Process contractual documentation for security-backed loan products.
ix. Periodically conduct quality control checks to ensure compliance with internal and external standards.
x. Perform regular visits to branches to ensure operational consistency and address any issues.
xi. Process client customer clearance letters, settlement quotations and refunds
xii. Coordinate file archiving procedures for branch records
xiii. Perform other related duties as assigned to support the operations team.
Qualifications and Experience
i. Bachelor’s degree in a business-related field.
ii. 2 years of experience in a similar role.
iii. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
iv. Adaptable and able to work in a dynamic environment.
v. Detail-oriented and able to multitask.
vi. Excellent communication and interpersonal skills.
vii. Analytical and problem-solving skills.
viii. Ability to work both independently and as part of a team.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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