Operations Team Leader
2025-07-17T20:10:05+00:00
FNB
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https://www.fnb.co.za/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Banking
Management
2025-07-23T17:00:00+00:00
Zambia
8
Job Description
To lead and manage the Cards and Payments Reconciliation team, ensuring accurate and timely reconciliation of card transactions and settlements. The role focuses on overseeing daily reconciliation activities, resolving discrepancies, ensuring compliance, and supporting operational efficiency in the cards and payments ecosystem.
Team Leadership & Oversight
- Supervise and support a team of reconciliation administrators, promoting a culture of accuracy, accountability, and continuous improvement.
- Provide coaching, training, and performance feedback to team members.
- Allocate tasks and monitor progress to ensure timely completion of reconciliation activities.
Reconciliation Operations
- Oversee daily, weekly, and monthly reconciliation of card transactions, including ATM, POS, EFTs, CHQs and mobile payments.
- Ensure all settlement files from card schemes (e.g., Visa, Mastercard & NFS) are accurately matched with internal records.
- Investigate and resolve unmatched items, discrepancies, and exceptions in a timely manner.
Compliance & Risk Management
- Ensure reconciliation processes comply with internal controls, audit requirements, and regulatory standards.
- Maintain proper documentation and audit trails for all reconciliation activities.
- Support internal and external audits with required reports and explanations.
Stakeholder Engagement
- Liaise with Finance, IT, Branches, other Business Units and external partners (e.g., card processors, scheme networks) to resolve reconciliation issues.
- Act as the escalation point for unresolved reconciliation discrepancies or system issues.
Reporting & Continuous Improvement
- Prepare daily and monthly reconciliation reports, highlighting trends, issues, and resolution timelines.
- Recommend and implement process improvements to enhance accuracy and efficiency.
- Support automation initiatives and system enhancements related to reconciliation.
To lead and manage the Cards and Payments Reconciliation team, ensuring accurate and timely reconciliation of card transactions and settlements. The role focuses on overseeing daily reconciliation activities, resolving discrepancies, ensuring compliance, and supporting operational efficiency in the cards and payments ecosystem. Team Leadership & Oversight Supervise and support a team of reconciliation administrators, promoting a culture of accuracy, accountability, and continuous improvement. Provide coaching, training, and performance feedback to team members. Allocate tasks and monitor progress to ensure timely completion of reconciliation activities. Reconciliation Operations Oversee daily, weekly, and monthly reconciliation of card transactions, including ATM, POS, EFTs, CHQs and mobile payments. Ensure all settlement files from card schemes (e.g., Visa, Mastercard & NFS) are accurately matched with internal records. Investigate and resolve unmatched items, discrepancies, and exceptions in a timely manner. Compliance & Risk Management Ensure reconciliation processes comply with internal controls, audit requirements, and regulatory standards. Maintain proper documentation and audit trails for all reconciliation activities. Support internal and external audits with required reports and explanations. Stakeholder Engagement Liaise with Finance, IT, Branches, other Business Units and external partners (e.g., card processors, scheme networks) to resolve reconciliation issues. Act as the escalation point for unresolved reconciliation discrepancies or system issues. Reporting & Continuous Improvement Prepare daily and monthly reconciliation reports, highlighting trends, issues, and resolution timelines. Recommend and implement process improvements to enhance accuracy and efficiency. Support automation initiatives and system enhancements related to reconciliation.
No Requirements
JOB-6879589d55d1b
Vacancy title:
Operations Team Leader
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
FNB
Deadline of this Job:
Wednesday, July 23 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
To lead and manage the Cards and Payments Reconciliation team, ensuring accurate and timely reconciliation of card transactions and settlements. The role focuses on overseeing daily reconciliation activities, resolving discrepancies, ensuring compliance, and supporting operational efficiency in the cards and payments ecosystem.
Team Leadership & Oversight
- Supervise and support a team of reconciliation administrators, promoting a culture of accuracy, accountability, and continuous improvement.
- Provide coaching, training, and performance feedback to team members.
- Allocate tasks and monitor progress to ensure timely completion of reconciliation activities.
Reconciliation Operations
- Oversee daily, weekly, and monthly reconciliation of card transactions, including ATM, POS, EFTs, CHQs and mobile payments.
- Ensure all settlement files from card schemes (e.g., Visa, Mastercard & NFS) are accurately matched with internal records.
- Investigate and resolve unmatched items, discrepancies, and exceptions in a timely manner.
Compliance & Risk Management
- Ensure reconciliation processes comply with internal controls, audit requirements, and regulatory standards.
- Maintain proper documentation and audit trails for all reconciliation activities.
- Support internal and external audits with required reports and explanations.
Stakeholder Engagement
- Liaise with Finance, IT, Branches, other Business Units and external partners (e.g., card processors, scheme networks) to resolve reconciliation issues.
- Act as the escalation point for unresolved reconciliation discrepancies or system issues.
Reporting & Continuous Improvement
- Prepare daily and monthly reconciliation reports, highlighting trends, issues, and resolution timelines.
- Recommend and implement process improvements to enhance accuracy and efficiency.
- Support automation initiatives and system enhancements related to reconciliation.
Work Hours: 8
Experience: No Requirements
Level of Education: associate degree
Job application procedure
- Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
- 23/07/25
- All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- To apply for this job please visit firstrand.wd3.myworkdayjobs.com.
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