About the Role

Sankhulani Services Limited is recruiting a highly motivated and results-oriented Product Sales Manager to oversee field operations for a major national Agency Banking project. The ideal candidate must have strong leadership skills, hands-on field experience, and a deep understanding of agent recruitment, onboarding, and performance management within the fintech, mobile money, or banking sectors.

Key Responsibilities

Lead and coordinate nationwide field operations for agent recruitment, onboarding, training, and activation.

Supervise regional supervisors, TDRs, and support teams to ensure achievement of daily and monthly targets.

Conduct field quality checks, verify agent KYC compliance, and monitor productivity.

Prepare and submit weekly dashboards and monthly performance reports.

Facilitate training sessions and ensure compliance with operational guidelines and fraud controls.

Resolve field challenges, escalate complex issues, and ensure high activation and activity rates.

Minimum Requirements

Diploma or Degree in Business, Marketing, Banking, or a related field.

Minimum 3 years of experience in field operations, fintech, mobile money, or banking.

Experience managing large field teams is essential.

Strong understanding of KYC, onboarding procedures, compliance, and field operations.

Excellent reporting, communication, and analytical skills.

Ability to work under pressure.

Membership or eligibility for membership with a professional body such as the Zambia Institute of Marketing (ZIM) will be an added advantage.

Attach all relevant documents to the application

• Lead and coordinate nationwide field operations for agent recruitment, onboarding, training, and activation.
• Supervise regional supervisors, TDRs, and support teams to ensure achievement of daily and monthly targets.
• Conduct field quality checks, verify agent KYC compliance, and monitor productivity.
• Prepare and submit weekly dashboards and monthly performance reports.
• Facilitate training sessions and ensure compliance with operational guidelines and fraud controls.
• Resolve field challenges, escalate complex issues, and ensure high activation and activity rates.

• Leadership skills
• Hands-on field experience
• Agent recruitment, onboarding, and performance management
• Supervision of field teams
• Field quality checks
• KYC compliance verification
• Productivity monitoring
• Reporting
• Communication skills
• Analytical skills
• Ability to work under pressure

• Diploma or Degree in Business, Marketing, Banking, or a related field.
• Minimum 3 years of experience in field operations, fintech, mobile money, or banking.
• Experience managing large field teams is essential.
• Strong understanding of KYC, onboarding procedures, compliance, and field operations.
• Excellent reporting, communication, and analytical skills.
• Ability to work under pressure.
• Membership or eligibility for membership with a professional body such as the Zambia Institute of Marketing (ZIM) will be an added advantage.