Product Support Sales Representative
2025-07-14T13:52:59+00:00
Barloworld Equipment Zambia Ltd
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https://barloworld-equipment.com/
FULL_TIME
Lumwana
Lusaka
10101
Zambia
Business Management and Administration
Sales & Retail
2025-07-21T17:00:00+00:00
Zambia
8
Job Purpose:
To provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers, advising them on preventative maintenance and configurations that may negatively affect product performance.
Key Outputs include but are not limited to:
- Accountable for driving own work and visiting customers to generate turnover by proactively selling
- Maintaining an accurate account database
- Achieving applicable Key Performance Indicators; POPS-C, Coverage/PAR and Customer Satisfaction
- Lead and opportunity identification, qualification, development and closure
- Promoting dealership services
- Prospecting for new customers and managing existing customer base
- Identifying leads and opportunities for conversion
- Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management
- Driving quote conversion by following up on quotes for assigned customers with the parts counter and service
- Proactively identifying specific opportunities by customer and working with Product Managers to develop programmes to support
- Using existing Product programmes to proactively offer added value and solutions to customers
- Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals
- Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and Product Link.
- Help customers with warranty issues and develop proactive before-failure repair strategies
- Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using
- Schedule maintenance, ensuring service technicians and field service know what machines need to be seen Specifically
- Understand the full-range of the dealership’s product offerings and how they are intended to meet business and customer needsMeet performance goals, POPS targets and sales targets, as well as customer satisfaction
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies Cat Inspect.
Candidate Requirements
- Full Grade 12 Certificate
- A Bachelor’s degree in Engineering/Sales/Marketing or its equivalent
- 1 to 5 years Sales Experience and/or completion of the BWE PSSR Cadet Programme
- Computer literate
- High competence in Microsoft Office
- SAP and CRM exposure
- Technical Knowledge/experience an advantage
- Power Generation
- Value Selling
- Analysis and reasoning
- Customer relationship management
- Drive, Energy and Initiative (Results-Focus)
- Professional/Technical Competence
- Must have own accommodation in Lumwana area
- Must have a valid and clean driver’s license
Accountable for driving own work and visiting customers to generate turnover by proactively selling Maintaining an accurate account database Achieving applicable Key Performance Indicators; POPS-C, Coverage/PAR and Customer Satisfaction Lead and opportunity identification, qualification, development and closure Promoting dealership services Prospecting for new customers and managing existing customer base Identifying leads and opportunities for conversion Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management Driving quote conversion by following up on quotes for assigned customers with the parts counter and service Proactively identifying specific opportunities by customer and working with Product Managers to develop programmes to support Using existing Product programmes to proactively offer added value and solutions to customers Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and Product Link. Help customers with warranty issues and develop proactive before-failure repair strategies Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success. Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback Analyse leads generated by OLGA and use them to build call plans and sales goals Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using Schedule maintenance, ensuring service technicians and field service know what machines need to be seen Specifically Understand the full-range of the dealership’s product offerings and how they are intended to meet business and customer needsMeet performance goals, POPS targets and sales targets, as well as customer satisfaction Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies Cat Inspect.
Full Grade 12 Certificate A Bachelor’s degree in Engineering/Sales/Marketing or its equivalent 1 to 5 years Sales Experience and/or completion of the BWE PSSR Cadet Programme Computer literate High competence in Microsoft Office SAP and CRM exposure Technical Knowledge/experience an advantage Power Generation Value Selling Analysis and reasoning Customer relationship management Drive, Energy and Initiative (Results-Focus) Professional/Technical Competence Must have own accommodation in Lumwana area Must have a valid and clean driver’s license
JOB-68750bbb71f58
Vacancy title:
Product Support Sales Representative
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Sales & Retail]
Jobs at:
Barloworld Equipment Zambia Ltd
Deadline of this Job:
Monday, July 21 2025
Duty Station:
Lumwana | Lusaka | Zambia
Summary
Date Posted: Monday, July 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
To provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers, advising them on preventative maintenance and configurations that may negatively affect product performance.
Key Outputs include but are not limited to:
- Accountable for driving own work and visiting customers to generate turnover by proactively selling
- Maintaining an accurate account database
- Achieving applicable Key Performance Indicators; POPS-C, Coverage/PAR and Customer Satisfaction
- Lead and opportunity identification, qualification, development and closure
- Promoting dealership services
- Prospecting for new customers and managing existing customer base
- Identifying leads and opportunities for conversion
- Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management
- Driving quote conversion by following up on quotes for assigned customers with the parts counter and service
- Proactively identifying specific opportunities by customer and working with Product Managers to develop programmes to support
- Using existing Product programmes to proactively offer added value and solutions to customers
- Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals
- Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and Product Link.
- Help customers with warranty issues and develop proactive before-failure repair strategies
- Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using
- Schedule maintenance, ensuring service technicians and field service know what machines need to be seen Specifically
- Understand the full-range of the dealership’s product offerings and how they are intended to meet business and customer needsMeet performance goals, POPS targets and sales targets, as well as customer satisfaction
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies Cat Inspect.
Candidate Requirements
- Full Grade 12 Certificate
- A Bachelor’s degree in Engineering/Sales/Marketing or its equivalent
- 1 to 5 years Sales Experience and/or completion of the BWE PSSR Cadet Programme
- Computer literate
- High competence in Microsoft Office
- SAP and CRM exposure
- Technical Knowledge/experience an advantage
- Power Generation
- Value Selling
- Analysis and reasoning
- Customer relationship management
- Drive, Energy and Initiative (Results-Focus)
- Professional/Technical Competence
- Must have own accommodation in Lumwana area
- Must have a valid and clean driver’s license
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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