Key Responsibilities

• Oversee the day-to-day running of all units.
• Supervise housekeeping, maintenance and front office operations to ensure quality and efficiency.
• Ensure all apartments are clean, well-maintained and meet brand standards.
• Manage check-in/check-out processes and ensure smooth guest transitions.
• Act as the main point of contact for guests and handle inquiries, complaints or requests promptly and professionally.
• Monitor guest satisfaction and implement improvements based on feedback.
• Ensure a personalized and welcoming experience for all guests.
• Coordinate preventive and corrective maintenance with the maintenance team.
• Conduct regular inspections of units and common areas to ensure quality and safety standards are upheld.
• Manage inventory of furnishing, linen and supplies.
• Ensure compliance with all property regulations, health and safety standards, and legal requirements.
• Maintain updated records of property documentation, insurance and safety certificates.
• Implement and monitor security protocols, including 24-hour CCTV and access control systems.
• Supervise housekeeping, maintenance and security staff.

• Oversee the day-to-day running of all units.
• Supervise housekeeping, maintenance and front office operations to ensure quality and efficiency.
• Ensure all apartments are clean, well-maintained and meet brand standards.
• Manage check-in/check-out processes and ensure smooth guest transitions.
• Act as the main point of contact for guests and handle inquiries, complaints or requests promptly and professionally.
• Monitor guest satisfaction and implement improvements based on feedback.
• Ensure a personalized and welcoming experience for all guests.
• Coordinate preventive and corrective maintenance with the maintenance team.
• Conduct regular inspections of units and common areas to ensure quality and safety standards are upheld.
• Manage inventory of furnishing, linen and supplies.
• Ensure compliance with all property regulations, health and safety standards, and legal requirements.
• Maintain updated records of property documentation, insurance and safety certificates.
• Implement and monitor security protocols, including 24-hour CCTV and access control systems.
• Supervise housekeeping, maintenance and security staff.