Summary
Date Posted: Monday, February 03 2025, Base Salary: Not Disclosed

JOB DETAILS:
Are you a warm, customer-focused professional with a passion for hospitality and excellent communication skills? Wild Dogs Nature Safaris, a leading lodge and tour operator in Lusaka, is looking for a Receptionist / Front of House to be the welcoming face of our company.
This role is perfect for someone with 3 to 5 years of customer care experience who thrives in a fast-paced environment and enjoys creating outstanding guest experiences.

Key Responsibilities:
• Provide a welcoming and professional first impression to all guests and clients.
• Handle all front desk operations, including answering calls, responding to emails, and managing reservations.
• Deliver exceptional customer service, ensuring all guest inquiries and requests are handled efficiently.
• Assist with basic administrative tasks, including maintaining organized records and managing schedules.
• Collaborate with the team to ensure smooth day-to-day operations.
• Maintain a clean, organized, and inviting reception area.
• Address and resolve customer concerns with professionalism and care.
• Perform other administrative tasks as assigned.

Qualifications & Experience:
• 3 to 5 years of customer care experience in a hospitality, tourism, or service industry role.
• Strong verbal and written communication skills with excellent phone etiquette.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to multitask and stay organized in a dynamic work environment.
• Friendly, approachable, and professional demeanor.
• Experience handling bookings, guest relations, or front desk responsibilities is an advantage.
• Flexibility to work extended hours when needed.

Why Join Us?
• Be part of a dynamic and passionate team in the tourism industry.
• Work in a welcoming and customer-focused environment.
• Opportunities for career growth and development.

Education:
• Minimum of College Diploma, Bachelor’s Degree or additional qualifications in office administration or related field is an advantage.

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Interested candidates should submit their resume and a cover letter detailing their customer care experience
• Application Deadline: 9th February 2025
Location: Waterfalls, Lusaka

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