Summary
Date Posted: Thursday, February 27 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
We are seeking a highly motivated Relationship Officer to join our dynamic team at
Spectrum Credit Limited. As a Relationship Officer, you will be responsible for facilitating
and enhancing effective communication with clients to achieve customer satisfaction, ensure
timely loan repayments, and promote repeat business. This role plays a key part in fostering
long-term relationships with our clients and contributing to the company’s growth.

Key Responsibilities:
• Build and maintain client relationships: Develop strong relationships with clients, ensuring exceptional service at all times.
• Client communication: Serve as the main point of contact for your assigned client portfolio, addressing routine matters and providing accurate, concise account information and guidance.
• Customer satisfaction: Proactively address customer concerns and complaints to ensure satisfaction.
• Client education: Design and implement strategies for educating both new and existing clients on the benefits of our products and services to drive business growth.
• Meet performance targets: Ensure that your assigned portfolio meets company set targets, with a focus on performance and repeat business.
• Customer retention: Ensure at least 40% repeat business from your portfolio, contributing to the company’s growth.
• Quality Management: Apply the principles of the Quality Management System to meet the company’s objectives and provide high-level service to clients.

Qualifications and Experience:
• Education: A Diploma in a business-related field.
• Experience: Minimum of 2 years of working experience in customer service or a similar role within an organization of comparable size.

Competencies:
Technical Skills:
o Thorough knowledge of the company’s products, services, and policies.
o Strong financial market knowledge.
o Proficient in MS Office, with a working knowledge of CRM platforms.

Behavioural Skills:
o Strong customer service orientation and customer-focused attitude.
o Excellent interpersonal and communication skills.
o Problem-solving aptitude with the ability to multitask under pressure.
o Quick to learn and capable of working independently or as part of a team.

Working Relationships:
Internal:
o Relationship Supervisor/Manager
o Customer Service Team
o Finance Team
o Branch Managers
o Recovery Team
o Credit Team
External:
o Clients

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

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