Vacancy title:
Residential Waste Collection Manager

[Type: FULL_TIME, Industry: , Category: Management]

Jobs at:
Josile Consulting

Deadline of this Job:
Thursday, August 21 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Josile Consulting
Josile Consulting jobs in Zambia

JOB DETAILS:

To oversee and drive the performance of residential waste collection operations by ensuring full compliance on-site, delivering excellent customer service, and growing the number of household subscriptions within the assigned zone

Key Responsibilities

Compliance & Operational Oversight

• Ensure waste collection schedules are strictly followed in all residential areas.
• Conduct regular site inspections to enforce safety and cleanliness standards.
• Maintain accurate records of collections, route coverage, and missed pickups.
• Report and resolve operational issues promptly.

Customer Service Management

• Act as the main point of contact for all residential clients.
• Handle complaints, service queries, and requests in a professional and timely manner.
• Educate customers on proper waste disposal and collection procedures.
• Ensure all clients are aware of their billing and payment status.

Business Development & Growth

• Identify and engage with households not yet subscribed to the service.
• Organize door-to-door awareness campaigns and community meetings.
• Track and report new subscription sign-ups weekly.
• Collaborate with the marketing team to roll out targeted campaigns.

Reporting & Communication

• Submit weekly reports on compliance, customer satisfaction, and subscription growth.
• Maintain updated records of all active residential clients.
• Alert management to emerging issues or trends within the community.

Minimum Qualifications and Skills

• Diploma or degree in Business, Environmental Studies, or related field
• Minimum 2 years in operations, customer service, or field management
• Excellent communication, interpersonal, and problem-solving skills
• Strong leadership with attention to detail and accountability
• Fluency in local languages is a plus.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

All Jobs | QUICK ALERT SUBSCRIPTION