About Us

Urban Bliss Hotel, established in 2019, is a four-star hotel located in Kabwe, Zambia’s Central Province. We provide our guests with exceptional hospitality and a unique culinary experience, earning a reputation as an oasis of tranquility. We are committed to delivering high-quality service, memorable experiences, and a welcoming environment for both leisure and business guests.

The Position

Urban Bliss Hotel is seeking a highly skilled Restaurant Manager to oversee the daily operations of the hotel’s restaurants and bar. Reporting to the Food & Beverage Manager, the successful candidate will ensure smooth operations, maintain high service standards, and drive customer satisfaction and profitability.

Key Responsibilities

• Oversee the daily operations of the bar and restaurant outlets.
• Design menus, manage purchasing, and implement continuous improvements.
• Identify customer needs and respond proactively to concerns.
• Lead, train, and develop restaurant staff, including appraisal, and performance management.
• Maintain high standards of cleanliness, hygiene, and food and beverage quality.
• Handle inventory management, ordering supplies, and stock control efficiently.
• Develop and implement strategies to attract customers and improve profitability.
• Address customer inquiries and resolve complaints effectively.
• Monitor budgets, sales, and overall financial performance.

Qualifications & Requirements

• Grade 12 Certificate.
• Diploma or Degree in Hotel & Restaurant Management, Hospitality Management, Food Production, or related field.
• Hotel and Catering Certificate or Diploma is an added advantage.
• Minimum of three (3) years’ experience in the hospitality industry, preferably in a four-star hotel environment.
• Highly organized, focused, and results-driven.
• Strong leadership, organizational, and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of food safety and hygiene standards.

• Oversee the daily operations of the bar and restaurant outlets.
• Design menus, manage purchasing, and implement continuous improvements.
• Identify customer needs and respond proactively to concerns.
• Lead, train, and develop restaurant staff, including appraisal, and performance management.
• Maintain high standards of cleanliness, hygiene, and food and beverage quality.
• Handle inventory management, ordering supplies, and stock control efficiently.
• Develop and implement strategies to attract customers and improve profitability.
• Address customer inquiries and resolve complaints effectively.
• Monitor budgets, sales, and overall financial performance.

• Highly organized, focused, and results-driven.
• Strong leadership, organizational, and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of food safety and hygiene standards.

• Grade 12 Certificate.
• Diploma or Degree in Hotel & Restaurant Management, Hospitality Management, Food Production, or related field.
• Hotel and Catering Certificate or Diploma is an added advantage.
• Minimum of three (3) years’ experience in the hospitality industry, preferably in a four-star hotel environment.