Summary
Date Posted: Monday, March 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Main Purpose:
• Work in close collaboration with Country and Regional teams to ensure best practice methodologies, tools and practices are implemented in the country.
• Accountable for monitoring and reporting on the status of the Country Retail program of work.
• Accountable for working with Regional and Country teams to ensure Retail budget plans are delivered on time and on budget.
• Identifies issues and risks with in the Country Retail program of work and supports teams in the development of the relevant mitigation plans.
• Provide the link between the various Country and Regional Retail teams to ensure an effective exchange of data and the update of information in a timely manner.
• Implements in close collaboration with other members of the Country Retail team retail programs which ensure that the country is in shape to offer best in class propositions to dealers and customers
• Monitor the effectiveness of the Dealer Value Proposition and Customer Value Proposition in Countries.
• To role model the Puma Energy core values and ways of working

Knowledge Skills and Abilities, Key Responsibilities:
Key Responsibilities:
• Customer Value Proposition
o Propose Customer Service Program
o Determine best practice Payment Solutions (Seamless payments, Mobile Payments)
o Determine the actions required in order for Puma to viewed as Best in Class from customers
o Review the dealer value proposition and ensure it is implemented in a professional way
Fleets and Cards : key contact for the development and implementation of fleet cards in the country
 P24
 Card systems
 All types of fleets
• Monitor, evaluate and make recommendations to ensure the Retail HSE framework is followed up and implemented across all the country retail operations at all time.
• Training
o Coordinate with TM’s to Identify the Training needs
o To be the central point of contact for the deployment of all Retail Training, Retail Excellence and Station Excellence
• Marketing and promotions
o Work in conjunction with the Regional Marketing Implementers in order to develop a Retail Local Marketing Plan
• Work with the Retail Manager to develop programs and initiatives, which will improve operational excellence in the country.
• Business contact for Retail Systems
o CRM
o Dealer orders on Portal
o POS, BOS and HOS
o Wetstock
o Develop an internal community for Retail Africa Team to share Best Practices, Ideas, New site Openings, News etc
• Innovations
o Gather and Communicate and follow the implementation of Best Practices
o FMCG Research – central point to gather research and develop implementation strategies with CR Manager
o Customer Research – identify and analyse the key components of customer behaviour which will implicate a station of the future.
• Convenience Retailing
o Work together with the Country CR Manager, Regional CR Manager and Country Retail Manager to identify opportunities to optimise the implementation of the CR Strategy in Zambia.
• P&L Optimisation
o Review and challenge the Station P&L’s as presented by the TM’s
o Identify opportunities to improve
o Optimise the mix of the various MOSO’s (Method Of Station Operation)
• Retail Network Development
o Be responsible for the activities of Network Development by submitting business cases on time which bring the Network Plan to life, including
• Competitive Positioning strategy, bring the Community Village positioning to life,
• Existing Network Real Estate Performance Analysis,
• Identification of future growth and churning the portfolio,
• Professional Property Management
• Ensures that Network proposals are is HSSE compliant at all times
• Identify best practices coming from the countries and share with other countries, regional and global teams.

Requirements:
Mandatory Education:
• Bachelor’s Degree or equivalent.
Experience:
• At least 5 years working experience in retail commercial management.
• Time spent within the FMCG, program management and policy deployment is an advantage.
• Experience and understanding of management analysis and reporting.

Skills:
• English language and local language.
• High level of commercial and financial acumen.
• High level of proficiency with MS Office.
• Program and project management.
Competencies:
• Customer focus
• Planning and organising
• Implementer
• Analytical ability
• Judgement
• Problem-solving and decision making
• Communicate with clarity (Internally & externally. Written & oral)
• Collaborating with others
• Relationship management
• Results driven
• Ability to manage multiple projects
• Managing ambiguity
• Embracing change and transformation
• Innovative
• Customer Focus
• Collaboration
• Lead by Example
• Agility

Key Relationships and Department Overview:
Key Relationships:
 Internal – Country Retail Manager, Country Retail Team Members, Country Finance Team, Regional Retail Team Members as required, Regional Marketing Teams, Regional Maintenance Teams, Regional Operations Teams (HSE and Maintenance).
o External – as an when required


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
To apply for this job please visit trafigura.wd3.myworkdayjobs.com.

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