Overview

We are seeking a highly analytical and detail-oriented Revenue Assurance / ReconciliationOfficer to join our team in Lusaka. The successful candidate will be responsible for ensuring accurate reconciliation of transactions, safeguarding revenue, improving reconciliation processes, and maintaining high-quality financial controls across products and platforms.

Key Duties and Responsibilities

The Revenue Assurance / Reconciliation Officer will be responsible for, but not limited to, the following:

• Reconciliation of NFS and Visa transactions
• Handling all NFS and Visa dispute queries, including investigation and resolution of variances
• Following up on reconciling items and resolving issues through manual or system related processes
• Monitoring and analysing performance across all products
• Maintaining reconciliation schedules for allocations and other products
• Preparing monthly and quarterly performance reports
• Leading continuous improvement initiatives for revenue collection processes
• Reconciling e-money transactions on a daily, weekly, and monthly basis
• Ensuring daily reconciliation of Main Bank Trust accounts
• Improving work methods through on-the-job practical experience
• Ensuring uninterrupted workflow and timely completion of tasks
• Immediately escalating high-priority discrepancies or anomalies identified during reconciliation
• Ensuring timely delivery of monthly reconciliation files for revenue and cost calculations
• Identifying opportunities to improve processes and procedures Understanding and adhering to quality standards and reporting non-compliance
• Performing any other duties as assigned by the Supervisor or Manage

Qualifications and Experience

• Grade Twelve Certificate
• Degree or Diploma in Accounting, Finance, Business Management, or a related field from a reputable institution
• Academic results must be verified by the Zambia Qualifications Authority (ZAQA)
• Minimum of 3 years’ experience in accounting, reconciliation, or a related field
• Experience in Fintech, Banking, or Telecommunications will be an added advantage
• Must be a registered member of the Zambia Institute of CharteredAccountants (ZICA)
• Strong interpersonal skills and ability to work effectively in a team

Core Competencies

• Strong analytical and data interpretation skills
• Excellent problem-solving ability
• Effective communication and report-writing skills
• Solution-oriented mindset
• Adaptability and flexibility
• High level of accuracy and attention to detail
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to work with minimal supervision

Generic Competencies

• Results-driven and self-motivated
• Strong time management skills
• Analytical and critical thinking
• Teamwork and leadership capability
• Creative and innovative thinking
• Sound judgment and decision-making skills
• Ability to work flexible hours based on business needs

• Reconciliation of NFS and Visa transactions
• Handling all NFS and Visa dispute queries, including investigation and resolution of variances
• Following up on reconciling items and resolving issues through manual or system related processes
• Monitoring and analysing performance across all products
• Maintaining reconciliation schedules for allocations and other products
• Preparing monthly and quarterly performance reports
• Leading continuous improvement initiatives for revenue collection processes
• Reconciling e-money transactions on a daily, weekly, and monthly basis
• Ensuring daily reconciliation of Main Bank Trust accounts
• Improving work methods through on-the-job practical experience
• Ensuring uninterrupted workflow and timely completion of tasks
• Immediately escalating high-priority discrepancies or anomalies identified during reconciliation
• Ensuring timely delivery of monthly reconciliation files for revenue and cost calculations
• Identifying opportunities to improve processes and procedures Understanding and adhering to quality standards and reporting non-compliance
• Performing any other duties as assigned by the Supervisor or Manage

• Strong analytical and data interpretation skills
• Excellent problem-solving ability
• Effective communication and report-writing skills
• Solution-oriented mindset
• Adaptability and flexibility
• High level of accuracy and attention to detail
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to work with minimal supervision
• Results-driven and self-motivated
• Strong time management skills
• Analytical and critical thinking
• Teamwork and leadership capability
• Creative and innovative thinking
• Sound judgment and decision-making skills
• Ability to work flexible hours based on business needs

• Grade Twelve Certificate
• Degree or Diploma in Accounting, Finance, Business Management, or a related field from a reputable institution
• Academic results must be verified by the Zambia Qualifications Authority (ZAQA)
• Must be a registered member of the Zambia Institute of CharteredAccountants (ZICA)
• Strong interpersonal skills and ability to work effectively in a team