About Cloud Ace Rooftop

Cloud Ace Rooftop is a premium lifestyle rooftop destination offering good food, meaningful conversation, chill music, signature cocktails, and curated daily events. Our vision is to be a prime social hub for guests who appreciate atmosphere, quality service, and memorable experiences.

Position Overview

We are seeking a highly experienced Rooftop Supervisor with a minimum of 6 years’ experience in the hospitality industry, specifically within bars, lounges, restaurants, or rooftop venues.

The ideal candidate is a strong leader who understands not only service operations, but also how to create, manage, and sustain the right vibe. This role requires hands-on leadership, attention to detail, and a passion for guest experience.

Key Responsibilities

Operations & Service Management

• Oversee daily rooftop operations to ensure smooth and consistent service
• Maintain high service standards across bar, kitchen, floor, and security teams
• Supervise peak service periods, themed nights, and special events

Team Leadership & Staffing

• Recruit, train, and manage:
  • Waiters and waitresses
  • Mixologists and bartenders
  • Chefs and kitchen support staff
  • Security personnel
• Develop a disciplined, professional, and motivated service culture
• Prepare staff schedules, manage attendance, and enforce SOPs

Guest Experience & Brand Representation

• Serve as the on-site face of Cloud Ace Rooftop during operations
• Engage with guests, manage feedback, and resolve complaints professionally
• Build relationships with regulars, VIP guests, and partners
• Consistently uphold the Cloud Ace Rooftop brand and service values

Events, Entertainment & Atmosphere

• Execute and oversee daily and weekly events, including:
  • Karaoke nights
  • Movie nights
  • Trivia nights
  • Dance and themed nights
• Coordinate DJs, hosts, and performers
• Manage music flow and atmosphere to match guest energy and time of day

Stock, Cost & Performance Control

• Monitor bar and service stock levels
• Minimize wastage, losses, and pilferage
• Support inventory tracking and basic cost control reporting

Requirements

• Minimum 6 years’ experience in hospitality (bar, lounge, restaurant, or rooftop environment)
• Proven leadership experience managing diverse service teams
• Strong understanding of:
  • Bar and cocktail operations
  • Guest experience and customer retention
  • Event-driven service environments
• Excellent communication, people-management, and problem-solving skills
• Ability to remain calm and professional under pressure
• Well-presented, reliable, and detail-oriented

What We Offer

• Opportunity to lead a flagship rooftop destination
• Competitive remuneration based on experience
• Input into event programming and service culture
• Growth opportunities within a developing hospitality brand

• Oversee daily rooftop operations to ensure smooth and consistent service
• Maintain high service standards across bar, kitchen, floor, and security teams
• Supervise peak service periods, themed nights, and special events
• Recruit, train, and manage: Waiters and waitresses, Mixologists and bartenders, Chefs and kitchen support staff, Security personnel
• Develop a disciplined, professional, and motivated service culture
• Prepare staff schedules, manage attendance, and enforce SOPs
• Serve as the on-site face of Cloud Ace Rooftop during operations
• Engage with guests, manage feedback, and resolve complaints professionally
• Build relationships with regulars, VIP guests, and partners
• Consistently uphold the Cloud Ace Rooftop brand and service values
• Execute and oversee daily and weekly events, including: Karaoke nights, Movie nights, Trivia nights, Dance and themed nights
• Coordinate DJs, hosts, and performers
• Manage music flow and atmosphere to match guest energy and time of day
• Monitor bar and service stock levels
• Minimize wastage, losses, and pilferage
• Support inventory tracking and basic cost control reporting

• Strong leadership experience managing diverse service teams
• Strong understanding of bar and cocktail operations
• Strong understanding of guest experience and customer retention
• Strong understanding of event-driven service environments
• Excellent communication skills
• Excellent people-management skills
• Excellent problem-solving skills
• Ability to remain calm and professional under pressure
• Detail-oriented

• Minimum 6 years’ experience in hospitality (bar, lounge, restaurant, or rooftop environment)
• Proven leadership experience managing diverse service teams
• Strong understanding of bar and cocktail operations
• Strong understanding of guest experience and customer retention
• Strong understanding of event-driven service environments
• Excellent communication, people-management, and problem-solving skills
• Ability to remain calm and professional under pressure
• Well-presented, reliable, and detail-oriented