Background information about the job or company:

To plan and manage the operations for a group of fuel outlets. Responsible for the service standards, safety and site profitability of the fuel stations. Manage and coordinate uniform policies in reporting and day to day operations across all jurisdictions.

Responsibilities or duties:

• Train site staff on operation standards and ensure all sites adhere to the same on a consistent basis.
• Asset register for station to be maintained and accounted for on a timely basis (cc with finance department). All forecourt items to be accounted for at any given time.
• Ensure forecourts and other customer facing areas are kept in good and clean condition.
• All stations to have the highest grading as per local stakeholder requirements.
• Ensure daily checklist is done and ensure all concerns/points raised from the last visit are attended to in the next visit. Ensure this is done on a timely basis, and day to day operations run smoothly.
• Basic training is adhered to on handling the equipment's, pumps, etc.
• Ensure all cash management activities including cashing up on time follow the correct processes with audit trail at all stages.
• Carry out disciplinary action for non-compliance and thefts.
• Staff to comply with a strict dress code policy at all times when on duty.
• Conduct staff meetings on a weekly basis with attendants - agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.
• Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc.) and at forecourt (Window Cleaning, Cross-selling services etc.)
• Ensure all operational reports to be agreed and sent on a timely basis to the management.
• Forecourt automation - all hardware and site layouts to be uniform across all stations. Uniform input and uniform output.
• Understand reports for stations and take corrective and strategic decision-making for the stations with the team.
• Ensure the best customer experience is given to the customers at all times. Constant training and assessment on customer service is paramount.

Qualifications or requirements:

• An accredited degree or Graduate with at least 2 years post-qualification operational experience
• Min. 2 years of post-qualification
• Management of teams and external parties
• Strong systems knowledge and plugging loopholes in the business.

Experience needed:

2 years

• Train site staff on operation standards and ensure all sites adhere to the same on a consistent basis.
• Asset register for station to be maintained and accounted for on a timely basis (cc with finance department). All forecourt items to be accounted for at any given time.
• Ensure forecourts and other customer facing areas are kept in good and clean condition.
• All stations to have the highest grading as per local stakeholder requirements.
• Ensure daily checklist is done and ensure all concerns/points raised from the last visit are attended to in the next visit. Ensure this is done on a timely basis, and day to day operations run smoothly.
• Basic training is adhered to on handling the equipment's, pumps, etc.
• Ensure all cash management activities including cashing up on time follow the correct processes with audit trail at all stages.
• Carry out disciplinary action for non-compliance and thefts.
• Staff to comply with a strict dress code policy at all times when on duty.
• Conduct staff meetings on a weekly basis with attendants - agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.
• Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc.) and at forecourt (Window Cleaning, Cross-selling services etc.)
• Ensure all operational reports to be agreed and sent on a timely basis to the management.
• Forecourt automation - all hardware and site layouts to be uniform across all stations. Uniform input and uniform output.
• Understand reports for stations and take corrective and strategic decision-making for the stations with the team.
• Ensure the best customer experience is given to the customers at all times. Constant training and assessment on customer service is paramount.

• An accredited degree or Graduate with at least 2 years post-qualification operational experience
• Min. 2 years of post-qualification
• Management of teams and external parties
• Strong systems knowledge and plugging loopholes in the business.