Shelter Manager
2025-04-29T10:04:23+00:00
Young Women’s Christian Association ( YWCA )
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https://ywcazambia.org/
FULL_TIME
Chipata
Chipata
10101
Zambia
Nonprofit, and NGO
Management
2025-05-09T17:00:00+00:00
Zambia
8
Reporting to: Project Coordinator
Roles and Responsibility
- Supervise the shelter staff to deliver consistent and high-quality shelter services.
- Provide services that are high quality, consistent, and in accordance with the YWCA Shelter House mission, vision, and values.
- Manage client records, files, and reports to ensure accuracy, confidentiality, and security of files.
- Oversee and maintain the daily operations of the shelter.
- Work with a team of House Managers to ensure all emergency and housing programs are working together to achieve high-level outcomes.
- Ensure a trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
- Write monthly statistical reports and submit to the Programmes Manager
- Facilitate discharge of shelter clients in liaison with the Programmes Manager, Police, Social Welfare, Immigration and other interested stakeholders.
- Follow up on the cases with the referring institution/ NGO
- Accompany clients to courts, Hospitals, Police stations and any other places as may be dictated by the cases
Desired Qualifications:
- Degree in development studies or other social sciences, a degree in Gender Studies will be desirable
- Diploma in psychosocial counselling is a must , a degree will be an added advantage
- Practical experience in Gender, human rights and development contexts
- At least three (3) years of experience working in a related field
- Experience in working with CSOs/NGOs
- Fluency in written and spoken English
- Experience working for an international non-government organization is an advantage
- Ability to work collaboratively as part of a team
- A strong candidate able to meet planned objectives and targets
- High level of integrity and confidentiality
Supervise the shelter staff to deliver consistent and high-quality shelter services. Provide services that are high quality, consistent, and in accordance with the YWCA Shelter House mission, vision, and values. Manage client records, files, and reports to ensure accuracy, confidentiality, and security of files. Oversee and maintain the daily operations of the shelter. Work with a team of House Managers to ensure all emergency and housing programs are working together to achieve high-level outcomes. Ensure a trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care. Write monthly statistical reports and submit to the Programmes Manager Facilitate discharge of shelter clients in liaison with the Programmes Manager, Police, Social Welfare, Immigration and other interested stakeholders. Follow up on the cases with the referring institution/ NGO Accompany clients to courts, Hospitals, Police stations and any other places as may be dictated by the cases
Degree in development studies or other social sciences, a degree in Gender Studies will be desirable Diploma in psychosocial counselling is a must , a degree will be an added advantage Practical experience in Gender, human rights and development contexts At least three (3) years of experience working in a related field Experience in working with CSOs/NGOs Fluency in written and spoken English Experience working for an international non-government organization is an advantage Ability to work collaboratively as part of a team A strong candidate able to meet planned objectives and targets High level of integrity and confidentiality
Degree in development studies or other social sciences, a degree in Gender Studies will be desirable Diploma in psychosocial counselling is a must , a degree will be an added advantage Practical experience in Gender, human rights and development contexts At least three (3) years of experience working in a related field Experience in working with CSOs/NGOs Fluency in written and spoken English Experience working for an international non-government organization is an advantage Ability to work collaboratively as part of a team A strong candidate able to meet planned objectives and targets High level of integrity and confidentiality
JOB-6810a42798a8a
Vacancy title:
Shelter Manager
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Management]
Jobs at:
Young Women’s Christian Association ( YWCA )
Deadline of this Job:
Friday, May 9 2025
Duty Station:
Chipata | Chipata | Zambia
Summary
Date Posted: Tuesday, April 29 2025, Base Salary: Not Disclosed
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Learn more about Young Women’s Christian Association ( YWCA )
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JOB DETAILS:
Reporting to: Project Coordinator
Roles and Responsibility
- Supervise the shelter staff to deliver consistent and high-quality shelter services.
- Provide services that are high quality, consistent, and in accordance with the YWCA Shelter House mission, vision, and values.
- Manage client records, files, and reports to ensure accuracy, confidentiality, and security of files.
- Oversee and maintain the daily operations of the shelter.
- Work with a team of House Managers to ensure all emergency and housing programs are working together to achieve high-level outcomes.
- Ensure a trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
- Write monthly statistical reports and submit to the Programmes Manager
- Facilitate discharge of shelter clients in liaison with the Programmes Manager, Police, Social Welfare, Immigration and other interested stakeholders.
- Follow up on the cases with the referring institution/ NGO
- Accompany clients to courts, Hospitals, Police stations and any other places as may be dictated by the cases
Desired Qualifications:
- Degree in development studies or other social sciences, a degree in Gender Studies will be desirable
- Diploma in psychosocial counselling is a must , a degree will be an added advantage
- Practical experience in Gender, human rights and development contexts
- At least three (3) years of experience working in a related field
- Experience in working with CSOs/NGOs
- Fluency in written and spoken English
- Experience working for an international non-government organization is an advantage
- Ability to work collaboratively as part of a team
- A strong candidate able to meet planned objectives and targets
- High level of integrity and confidentiality
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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