Job Summary

We are seeking an experienced and performance-driven Showroom General Manager to oversee the daily operations, sales performance, and overall management of a high-end furniture showroom. The role requires a strong leader capable of driving revenue growth, managing teams, and delivering exceptional customer experiences while maintaining high operational standards.

Key Responsibilities

• Oversee all showroom operations, including sales, inventory management, merchandising, and customer experience.
• Develop and execute sales strategies to achieve and exceed showroom targets.
• Lead, train, supervise, and motivate showroom staff to deliver high performance.
• Ensure exceptional customer service and effective resolution of client inquiries and complaints.
• Manage stock levels, ordering, displays, and coordination with suppliers and warehouses.
• Monitor financial performance, budgets, expenses, and sales reporting.
• Ensure compliance with company policies, procedures, and health & safety standards.
• Maintain showroom presentation, cleanliness, and brand standards at all times.
• Prepare and submit regular sales, operational, and management reports.

Minimum Qualifications & Experience

• Diploma or Bachelor's degree in Business Management, Marketing, Sales, or a related field.
• Minimum of 5 years' experience in retail or showroom management, preferably in furniture or home décor.
• Proven track record in sales leadership and retail operations.
• Strong people management, coaching, and leadership skills.
• Excellent communication, negotiation, and customer service abilities.
• Good understanding of inventory control and retail systems.
• Computer literacy, including POS systems and Microsoft Office applications.
• Note: All academic and professional qualifications must be verified by the Zambia Qualifications Authority (ZAQA).

• Oversee all showroom operations, including sales, inventory management, merchandising, and customer experience.
• Develop and execute sales strategies to achieve and exceed showroom targets.
• Lead, train, supervise, and motivate showroom staff to deliver high performance.
• Ensure exceptional customer service and effective resolution of client inquiries and complaints.
• Manage stock levels, ordering, displays, and coordination with suppliers and warehouses.
• Monitor financial performance, budgets, expenses, and sales reporting.
• Ensure compliance with company policies, procedures, and health & safety standards.
• Maintain showroom presentation, cleanliness, and brand standards at all times.
• Prepare and submit regular sales, operational, and management reports.

• Strong people management, coaching, and leadership skills.
• Excellent communication, negotiation, and customer service abilities.
• Good understanding of inventory control and retail systems.
• Computer literacy, including POS systems and Microsoft Office applications.

• Diploma or Bachelor's degree in Business Management, Marketing, Sales, or a related field.
• Minimum of 5 years' experience in retail or showroom management, preferably in furniture or home décor.
• Proven track record in sales leadership and retail operations.
• Note: All academic and professional qualifications must be verified by the Zambia Qualifications Authority (ZAQA).