Background

We are seeking an experienced Technical Services Lead to provide shared technical services and regional delivery leadership across multiple countries and business units.

This role operates as a central technical authority, supporting country teams and Head Office in the design, deployment, and support of enterprise systems, national digital platforms, and regulated ICT solutions. It is ideal for a senior technical leader comfortable working across borders, stakeholders, and complex delivery environments.

Key Responsibilities

• Act as a shared technical services lead supporting multiple countries and cross-border initiatives
• Lead the design, deployment, and support of enterprise and national ICT platforms
• Own technical architecture, delivery standards, and service assurance across the region
• Provide technical leadership for regional bids, tenders, demonstrations, and proof-of-value exercises
• Support country teams with complex deployments, escalations, and solution standardization
• Manage regional technology vendors, platform partners, and system integrators
• Lead and develop technical staff and interns across infrastructure, software, and cybersecurity disciplines
• Ensure consistent compliance with ISO standards, security controls, and documented processes
• Monitor delivery performance across countries and drive continuous improvement

Requirements

• Bachelor’s Degree in IT, Computer Science, Engineering, or a related field (or equivalent experience)
• Minimum 5 years’ experience in ICT or technical delivery roles, including regional or multi-site environments
• Proven experience delivering enterprise or government-facing systems
• Strong understanding of ICT infrastructure, platforms, cybersecurity, and service delivery models
• Experience operating in ISO-certified or regulated environments is an advantage
• Comfortable working with geographically distributed teams and stakeholders

What the Role Offers

• A regional shared-services leadership role, not limited to a single country
• Exposure to national platforms and large-scale digital transformation programmes
• A structured, professionally governed environment with clear authority and accountability
• Opportunity to grow into regional or platform ownership roles

• Act as a shared technical services lead supporting multiple countries and cross-border initiatives
• Lead the design, deployment, and support of enterprise and national ICT platforms
• Own technical architecture, delivery standards, and service assurance across the region
• Provide technical leadership for regional bids, tenders, demonstrations, and proof-of-value exercises
• Support country teams with complex deployments, escalations, and solution standardization
• Manage regional technology vendors, platform partners, and system integrators
• Lead and develop technical staff and interns across infrastructure, software, and cybersecurity disciplines
• Ensure consistent compliance with ISO standards, security controls, and documented processes
• Monitor delivery performance across countries and drive continuous improvement

• Strong understanding of ICT infrastructure, platforms, cybersecurity, and service delivery models
• Comfortable working with geographically distributed teams and stakeholders

• Bachelor’s Degree in IT, Computer Science, Engineering, or a related field (or equivalent experience)
• Minimum 5 years’ experience in ICT or technical delivery roles, including regional or multi-site environments
• Proven experience delivering enterprise or government-facing systems
• Experience operating in ISO-certified or regulated environments is an advantage