Workshop After – Sales Officer
2025-07-15T15:56:40+00:00
Massbreed Investments Zambia Limited
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https://massbreed.co.zm/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Management
2025-07-20T17:00:00+00:00
Zambia
8
Location: Lusaka, Zambia
Company: Massbreed Investment Zambia Limited
About Us: Massbreed Investment Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and , Golden Dragon buses, and genuine spare parts. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market.
Job Overview: we seeking a dedicated and results-driven Workshop After-Sales Officer to join our Lusaka operations. The ideal candidate will play a critical role in ensuring customer satisfaction and supporting the service department in delivering quality after-sales services.
Key Responsibilities:
- Coordinate vehicle servicing and repair activities within the workshop.
- Act as the link between customers and workshop technicians to ensure timely and effective resolution of service issues.
- Monitor job card processing, service scheduling, and follow-up on completion timelines.
- Assist in managing spare parts requisitions and availability for ongoing jobs.
- Ensure all customer concerns and service-related issues are addressed professionally and promptly.
- Keep accurate records of all after-sales activities including customer feedback, complaints, and completed work orders.
- Work closely with the Service Manager to uphold workshop quality standards and operational efficiency.
- Provide support in warranty claim documentation and follow-ups.
Qualifications & Experience:
- Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
- At least 3 years of experience in after-sales service or workshop coordination in the automotive industry (commercial vehicles preferred).
- Good understanding of truck/bus mechanical systems and workshop operations.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office and workshop/job card management systems.
- Knowledge of FAW, Sino, or Golden Dragon vehicles will be an added advantage.
Identify and engage potential customers for spare parts sales. Recommend solutions to customers and prospects (Customer Relationship Management). Understand customer needs and recommend appropriate products. Coming up with market expansion strategies Do market research, competitor analysis and understanding client needs. Achieve sales targets and contribute to overall company profitability. Maintain up-to-date knowledge of product features and benefits. Compiling weekly reports. Attain Full product knowledge by studying characteristics, capabilities, and features. Develop and maintain strong relationships with new and existing customers. Prepare and present sales proposals and quotations. Negotiate sales contracts and close deals effectively. Provide after-sales support and address customer inquiries. Collaborate with the marketing team on promotional activities. Keep accurate records of sales activities and customer interactions.
Diploma or degree in Sales, Marketing, Business Administration, or a related field. Proven experience in sales, preferably in the automotive industry. Strong understanding of motor vehicles and spare parts will be added advantage. Excellent communication and interpersonal skills. Ability to build and maintain customer relationships. Strong negotiation and closing skills. Self-motivated with a results-oriented approach. Proficiency in Microsoft Office Suite. Valid driver’s license.
Diploma or degree in Sales, Marketing, Business Administration, or a related field. Proven experience in sales, preferably in the automotive industry. Strong understanding of motor vehicles and spare parts will be added advantage. Excellent communication and interpersonal skills. Ability to build and maintain customer relationships. Strong negotiation and closing skills. Self-motivated with a results-oriented approach. Proficiency in Microsoft Office Suite. Valid driver’s license.
JOB-68767a389c92c
Vacancy title:
Workshop After – Sales Officer
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
Massbreed Investments Zambia Limited
Deadline of this Job:
Sunday, July 20 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, July 15 2025, Base Salary: Not Disclosed
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Learn more about Massbreed Investments Zambia Limited
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JOB DETAILS:
Location: Lusaka, Zambia
Company: Massbreed Investment Zambia Limited
About Us: Massbreed Investment Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and , Golden Dragon buses, and genuine spare parts. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market.
Job Overview: we seeking a dedicated and results-driven Workshop After-Sales Officer to join our Lusaka operations. The ideal candidate will play a critical role in ensuring customer satisfaction and supporting the service department in delivering quality after-sales services.
Key Responsibilities:
- Coordinate vehicle servicing and repair activities within the workshop.
- Act as the link between customers and workshop technicians to ensure timely and effective resolution of service issues.
- Monitor job card processing, service scheduling, and follow-up on completion timelines.
- Assist in managing spare parts requisitions and availability for ongoing jobs.
- Ensure all customer concerns and service-related issues are addressed professionally and promptly.
- Keep accurate records of all after-sales activities including customer feedback, complaints, and completed work orders.
- Work closely with the Service Manager to uphold workshop quality standards and operational efficiency.
- Provide support in warranty claim documentation and follow-ups.
Qualifications & Experience:
- Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
- At least 3 years of experience in after-sales service or workshop coordination in the automotive industry (commercial vehicles preferred).
- Good understanding of truck/bus mechanical systems and workshop operations.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office and workshop/job card management systems.
- Knowledge of FAW, Sino, or Golden Dragon vehicles will be an added advantage.
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates are invited to submit their CV and cover letter with the subject line “Workshop After-Sales Officer Application” by 20th July 2025 at the close of business.
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