General Description

A Hospital cashier is responsible for registering billing operations, to track and manage patient cash , credit and insurance payments.

Reports To

Out Patient Department Manager

DUTIES

Administrative Support

• Assist front office/reception staff with patient coordination, scheduling follow-up visits, and answering calls as necessary.
• Data entry and registering patients on the hospital management system.
• Collecting cash from the customers, checking and charging services correctly.
• Protecting patients’ rights by maintaining confidentiality of personal and financial information.
• Insurance and Corporate Billing: Verifying patient insurance information, complete and file necessary insurance forms, and ensure appropriate insurance guidelines are followed when providing services.

Customer Service

• Greet patients and visitors warmly and professionally.
• Answer patient inquiries, resolve complaints regarding billing, and provide information about hospital policies with empathy and patience.

Compliance and Reporting

• Maintain meticulous transaction records and prepare daily, weekly, and monthly financial reports for the finance department
• Completing and following the closing of sales process according to guidelines provided by accounts department.

Skills/ Qualification

• Minimum education required- Diploma in any business course
• Strong math and computer skills
• Ability to work in a fast-paced, high stress environment.
• Excellent written and oral communication skills.
• Strong customer service skills and the ability to handle patient queries with professionalism and discretion.

• Assist front office/reception staff with patient coordination, scheduling follow-up visits, and answering calls as necessary.
• Data entry and registering patients on the hospital management system.
• Collecting cash from the customers, checking and charging services correctly.
• Protecting patients’ rights by maintaining confidentiality of personal and financial information.
• Insurance and Corporate Billing: Verifying patient insurance information, complete and file necessary insurance forms, and ensure appropriate insurance guidelines are followed when providing services.
• Greet patients and visitors warmly and professionally.
• Answer patient inquiries, resolve complaints regarding billing, and provide information about hospital policies with empathy and patience.
• Maintain meticulous transaction records and prepare daily, weekly, and monthly financial reports for the finance department
• Completing and following the closing of sales process according to guidelines provided by accounts department.

• Strong math and computer skills
• Ability to work in a fast-paced, high stress environment.
• Excellent written and oral communication skills.
• Strong customer service skills and the ability to handle patient queries with professionalism and discretion.

• Minimum education required- Diploma in any business course
• Strong math and computer skills
• Ability to work in a fast-paced, high stress environment.
• Excellent written and oral communication skills.
• Strong customer service skills and the ability to handle patient queries with professionalism and discretion.