JOB OPPORTUNITY

Chief Operations Officer (COO)

Location: Lusaka, Zambia

Reports to: Chief Executive Officer

Organization: Bridging Gap Solutions Limited (BGS)

About Bridging Gap Solutions Limited

Bridging Gap Solutions Limited (BGS) is a high-impact, wholly Zambian-owned technology company established in 2008. We design, build, and deploy mission critical digital solutions that power business growth, operational efficiency, and large-scale digital transformation across multiple industries. BGS is aggressively scaling its footprint and is seeking a commercially minded executive to drive revenue, dominate key markets, and convert strategy into measurable results.

Our Core Commercial Offerings:

Software Solutions

• ERP, Payroll & Human Resource Management Systems
• Fixed Asset & Resource Management Systems
• Customer Relationship Management (CRM) Platforms
• Custom Software Design & Enterprise Application Development

Infrastructure & Cybersecurity

• End-User Computing Devices
• Enterprise IT Consulting, Architecture & Large-Scale Deployments
• Network Infrastructure Design, Optimization & Performance Management
• Cybersecurity Defense Systems, including Real-Time Monitoring & Support
• AI-Powered Mining Safety Solutions
• Fleet Management Technologies

Payment & Digital Transaction Platforms

• Mobile Money & Card Payment Collection Solutions
• API-Based Integration with Multiple Third-Party Systems
• E-Ticketing and Digital Revenue Collection Platforms

Client Contact Center Services

• End-to-end customer engagement and support solutions

Role Purpose

The Chief Operations Officer (COO) is a growth-driven executive role responsible for aggressively expanding BGS’s revenue base, commercial partnerships, and market dominance. The COO will own strategy execution, revenue acceleration, market expansion, and high-value deal closure while positioning BGS as a preferred digital transformation partner for enterprise and institutional clients. This role demands a hunter mindset, strong commercial instincts, and the ability to turn opportunity into signed contracts and sustained profitability.

Key Responsibilities

Strategy Execution & Growth Leadership

• Drive the execution of BGS’s corporate strategy with clear revenue, margin, and market-share targets
• Translate strategic priorities into commercially viable, scalable business lines

Revenue Growth & Deal Closure

• Lead end-to-end business development across software, infrastructure, payments, and service solutions
• Originate, structure, negotiate, and close high-value enterprise and government contracts
• Build a strong, predictable sales pipeline and deliver consistent revenue growth

Market Expansion & Strategic Partnerships

• Identify and penetrate new markets and industry segments
• Establish and monetize strategic alliances with technology vendors, financial institutions, and enterprise clients

Commercial Leadership & Governance

• Lead and performance-manage strategy, sales, and business development teams
• Provide commercial insight and execution support to the CEO and Board

Qualifications & Experience

• Bachelor’s degree in Business Administration, Strategy, Economics, Finance, Information Systems, or a related field (required)
• Master’s degree (MBA or equivalent) will be a strong added advantage
• Minimum of 10 years’ experience in strategy, business development, consulting, or senior commercial leadership roles
• Demonstrated success in driving revenue growth, closing complex deals, and scaling technology-enabled businesses

Key Competencies

• Strong commercial acumen with a clear results orientation
• Strategic thinker with hands-on execution capability
• Exceptional negotiation, persuasion, and stakeholder management skills
• Ability to operate at executive and board level while remaining deal focused

Why Join BGS?

• Take ownership of growth in a fast-scaling technology company
• Direct influence over strategy, revenue, and market positioning
• Work alongside executive leadership to build a dominant, future-ready organization

• Drive the execution of BGS’s corporate strategy with clear revenue, margin, and market-share targets
• Translate strategic priorities into commercially viable, scalable business lines
• Lead end-to-end business development across software, infrastructure, payments, and service solutions
• Originate, structure, negotiate, and close high-value enterprise and government contracts
• Build a strong, predictable sales pipeline and deliver consistent revenue growth
• Identify and penetrate new markets and industry segments
• Establish and monetize strategic alliances with technology vendors, financial institutions, and enterprise clients
• Lead and performance-manage strategy, sales, and business development teams
• Provide commercial insight and execution support to the CEO and Board

• Strong commercial acumen with a clear results orientation
• Strategic thinker with hands-on execution capability
• Exceptional negotiation, persuasion, and stakeholder management skills
• Ability to operate at executive and board level while remaining deal focused

• Bachelor’s degree in Business Administration, Strategy, Economics, Finance, Information Systems, or a related field (required)
• Master’s degree (MBA or equivalent) will be a strong added advantage