Background information about the job or company (e.g., role context, company overview)

The Claims Officer is responsible for supporting the processing and payment of general insurance claims in accordance with the set standards and guidelines.

Responsibilities or duties

• Verify all claims presented to ensure that they fall within the scope of respective insurance policy cover and that policy conditions have been met.
• Acknowledge receipt of new claims, register new claims, and open claim files (manual and electronic) while ensuring accuracy and completeness of documentation.
• Initiate third-party recoveries on behalf of the company through the issuance of demand letters, documentation and negotiations
• Assist our Insured who are insured third party only recover by doing demand letters on their behalf and
• Accurately post, maintain and review claim reserves on a continuous basis. Keep tracking outstanding debts
• Plan a course of action to recover owed money
• Any other office work as may be assigned, in absence of other office colleagues

Qualifications or requirements (e.g., education, skills)

• Degree or Diploma in Insurance or any Business-related field
• Experience in using General Insurance Software and MS Excel, MS Word
• Poses good assessment and analytical skills

Experience needed

• Minimum of 2-4 Years’ Experience in a similar position, candidates with experience in the Insurance Industry will be an added advantage

• Verify all claims presented to ensure that they fall within the scope of respective insurance policy cover and that policy conditions have been met.
• Acknowledge receipt of new claims, register new claims, and open claim files (manual and electronic) while ensuring accuracy and completeness of documentation.
• Initiate third-party recoveries on behalf of the company through the issuance of demand letters, documentation and negotiations
• Assist our Insured who are insured third party only recover by doing demand letters on their behalf and
• Accurately post, maintain and review claim reserves on a continuous basis. Keep tracking outstanding debts
• Plan a course of action to recover owed money
• Any other office work as may be assigned, in absence of other office colleagues

• General Insurance Software
• MS Excel
• MS Word
• Assessment skills
• Analytical skills

• Degree or Diploma in Insurance or any Business-related field