WESTERN WATER SUPPLY AND SANITATION COMPANY LIMITED

EMPLOYMENT OPPORTUNITY

Western Water Supply and Sanitation Company (WWSSC) is a Commercial Water Utility Company engaged in the business of providing water supply and sanitation services to its customers in the Urban and Peri- Urban areas of Western Province of Zambia. In a bid to enhance service delivery and customer service management, Western Water Supply and Sanitation Company Limited being an equal opportunities employer, is inviting applications from suitably qualified candidates to fill the following vacant position:

CREDIT CONTROLLER

JOB PURPOSE:

To support the implementation of the revenue collection strategy through analysis of receivables in line with the company`s commercial policy (revenue collections, revenue collections analysis, and customer engagement) in order to reduce/maintain debtors to a reasonable level.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS:

• Must have a full Grade 12 certificate or its equivalent
• The candidate shall hold a minimum qualification of a Bachelor's in Accountancy; Bachelor's of Business Administration; Bachelor of Economics, Full ACCA; or the equivalent
• Must have a valid subscription with a professional body
• ZAQA validation certificates

MINIMUM RELEVANT JOB EXPERIENCE

• Three (3) years of relevant experience

MAIN DUTIES AND RESPONSIBILITIES

• To evaluate the credit status of clients to identify debtors and credit level
• To assist customers in setting up a credit control system that allows for periodic debt repayment
• To conduct negotiations with debtors to fix terms and conditions for the payment of receivables
• To ensure daily cash and debtor targets are met
• To contact debtors through calls, emails or letters to notify them of outstanding water and sanitation bills
• To maintain regular contact with WWSSC clients to ensure proper management of debt
• To conduct business operations in compliance with WWSSC Commercial Policy
• To maintain proper records of WWSSC customers’ accounts
• To monitor customer payment history to identify changes in amends and take necessary actions
• Conduct monthly reconciliation of debtor ledger accounts
• Proffer recommendations and advice on queries regarding accounts receivable
• Ensure prompt reply to client and internal feedback

REQUIRED COMPETENCES/PERSONAL QUALITIES:

• Math Skills: The credit controller job requires a decent level of mathematical skill which finds regular use in reconciliation of accounts and handling of debtor ledger
• Decision Making Skill: Credit controllers are able to develop and implement appropriate strategies necessary for the settlement of client debts
• Communication Skills: They are well versed in communicating with debtors to facilitate periodic debt repayment.

OTHER ATTRIBUTES

• Reliable
• Honest
• Numerate
• Good communicator

The job of Credit Controller is a permanent and pensionable position subject to probation

• To evaluate the credit status of clients to identify debtors and credit level
• To assist customers in setting up a credit control system that allows for periodic debt repayment
• To conduct negotiations with debtors to fix terms and conditions for the payment of receivables
• To ensure daily cash and debtor targets are met
• To contact debtors through calls, emails or letters to notify them of outstanding water and sanitation bills
• To maintain regular contact with WWSSC clients to ensure proper management of debt
• To conduct business operations in compliance with WWSSC Commercial Policy
• To maintain proper records of WWSSC customers’ accounts
• To monitor customer payment history to identify changes in amends and take necessary actions
• Conduct monthly reconciliation of debtor ledger accounts
• Proffer recommendations and advice on queries regarding accounts receivable
• Ensure prompt reply to client and internal feedback

• Math Skills
• Decision Making Skill
• Communication Skills
• Reliable
• Honest
• Numerate
• Good communicator

• Full Grade 12 certificate or its equivalent
• Bachelor's in Accountancy; Bachelor's of Business Administration; Bachelor of Economics, Full ACCA; or the equivalent
• Valid subscription with a professional body
• ZAQA validation certificates