Background

Zimworx is looking for motivated and proactive Customer Care / Customer Service Representatives to join our team. This role is ideal for individuals who excel at problem-solving, enjoy interacting with clients, and thrive in a fast-paced customer-focused environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently while maintaining a positive experience.
• Maintain detailed records of interactions, transactions, and feedback.
• Collaborate with internal teams to ensure seamless customer service.
• Identify opportunities to improve service delivery and customer satisfaction.

Requirements

• A degree qualification is a must (Bachelor’s in Business, Communications, or a related field).
• Prior experience in customer service, call centers, or related roles is advantageous.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to handle challenging situations with professionalism and patience.
• Proficiency in Microsoft Office Suite and CRM systems.
• Friendly, approachable, and customer-focused mindset.
• Comfortable working in a fast-paced, dynamic environment.

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently while maintaining a positive experience.
• Maintain detailed records of interactions, transactions, and feedback.
• Collaborate with internal teams to ensure seamless customer service.
• Identify opportunities to improve service delivery and customer satisfaction.

• Strong communication, problem-solving, and interpersonal skills.
• Ability to handle challenging situations with professionalism and patience.
• Proficiency in Microsoft Office Suite and CRM systems.
• Friendly, approachable, and customer-focused mindset.
• Comfortable working in a fast-paced, dynamic environment.

• A degree qualification is a must (Bachelor’s in Business, Communications, or a related field).
• Prior experience in customer service, call centers, or related roles is advantageous.