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Vacancy title:
Customer Service Officer
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]
Jobs at:
Coffee Shop
Deadline of this Job:
Monday, September 15 2025
Duty Station:
Zambia | Lusaka | Zambia
Summary
Date Posted: Wednesday, September 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
We are looking for a Customer Service Officer to join our team in the Agriculture industry. The role involves handling customer inquiries, processing orders, managing accounts, and ensuring customer satisfaction while supporting the warehouse, sales and operations teams.
Key Responsibilities:
Attend to customer calls, inquiries, and complaints.
Process orders, invoices, and account updates.
Prepare reports and support sales representatives.
Follow up on overdue accounts and ensure compliance with credit policies.
Requirements:
Diploma or Degree in Business Administration, Marketing, Accounting, or related field.
2–4 years’ experience in customer service, credit control, or sales support.
Strong communication and organizational skills.
Proficiency in MS Office and ERP/POS systems.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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