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Vacancy title:
Customer Service Representative
[Type: FULL_TIME, Industry: Telecommunications, Category: Customer Service]
Jobs at:
MTN Zambia
Deadline of this Job:
Wednesday, May 21 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Location: Lusaka, Zambia
Job Summary: The Customer Service Representative will handle customer inquiries, resolve issues, and provide product and service information.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints and escalate as necessary.
- Provide information about products, services, and promotions.
- Maintain accurate records of customer interactions.
Requirements:
- Grade 12 Certificate or higher.
- Strong communication and problem-solving skills.
- Previous experience in customer service is an added advantage.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
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