Vacancy title:
Customer Service Technician

[Type: FULL_TIME, Industry: , Category: Customer Service]

Jobs at:
Orbit Fleet Solutions Limited

Deadline of this Job:
Wednesday, May 28 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, May 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Location: Lusaka, Zambia (with fieldwork across client sites)
Employment Type: Full-Time

Are you technically skilled, customer-focused, and passionate about delivering smart solutions? Join Orbit Fleet Solutions Limited, a dynamic and rapidly growing Fleet Management SaaS company. We are on a mission to transform how businesses manage their fleets, and we are seeking a motivated Customer Service Technician to join our service team.

About the Role:

As a Customer Service Technician, you will be the frontline support for our clients, responsible for installing GPS and electronic tracking devices in vehicles and assets. You will also play a crucial role in client onboarding, training users on our Fleet Compass system, and ensuring optimal device functionality. Your expertise will directly impact customer satisfaction, operational efficiency, and business success.

Key Responsibilities:

• Install GPS and Fleet Management Devices: Set up electronic tracking devices in client vehicles and assets, ensuring accurate and efficient installations.
• Client Onboarding: Guide new customers through system setup and provide comprehensive training on Fleet Compass features.
• Technical Support: Resolve technical issues and provide on-site support to minimize downtime and maximize system uptime.
• Maintenance and Troubleshooting: Ensure prompt recovery of offline devices and maintain detailed service records.
• Client Communication: Respond to client inquiries, provide product demonstrations, and escalate unresolved technical issues as necessary.

Minimum Requirements:

• Diploma or Certificate in Electronics, Automotive Electric Engineering, Telecommunications, or a related technical field.
• Minimum of 2 years’ experience in GPS or electronic device installation.
• Strong diagnostic and problem-solving skills with hands-on technical expertise.
• Excellent verbal and written communication skills to effectively interact with clients.
• Valid driver’s license and willingness to travel to client sites as needed.

What We Offer:

• Competitive salary package with performance-based incentives.
• Opportunities for career advancement within a tech-forward company.
• On-the-job training in Fleet Management Systems and related technologies.
• Collaborative work environment focused on customer success and innovation.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• If you are a self-driven technician with a passion for delivering exceptional customer service and technical support, we would love to hear from you. Submit your CV and cover letter  by the application deadline.
• Join Orbit Fleet Solutions Limited and be part of a transformative journey in fleet management technology!

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