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Vacancy title:
Customer Support Associate
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]
Jobs at:
HVGadgets
Deadline of this Job:
Thursday, July 31 2025
Duty Station:
Zambia | Lusaka | Zambia
Summary
Date Posted: Monday, July 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
HVGadgets is looking for a highly reliable and detail-oriented Customer Support Associate to join our growing team. You will be the frontline voice of our company — responding to inquiries across our website, social media, and other channels.
Key Responsibilities:
- Respond to customer questions, order inquiries, and complaints professionally and promptly.
- Provide onboarding assistance and product information.
- Resolve customer issues via WhatsApp, Facebook, email, and the HVGadgets website.
- Collaborate with other teams (logistics, operations, marketing) to ensure customer satisfaction.
Requirements:
- Must be available during business hours and occasionally weekends.
- Excellent written and verbal communication in English.
- Experience with customer service is a strong advantage.
- Professional attitude and ability to work independently.
- Must be serious, committed, and passionate about building a modern Zambian tech brand.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now
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