Vacancy title:
English-speaking Call Center Agent, Full time, WFH

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
Calls Experts

Deadline of this Job:
Wednesday, October 1 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Wednesday, August 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Calls Experts is hiring full-time Call Center Agents to join our remote team. In this role, you will handle inbound/outbound calls and provide administrative support such as lead qualification and scheduling.

Key Responsibilities:

• Manage call traffic and qualify leads for live transfers
• Resolve customer inquiries and update records
• Maintain spreadsheets and assist with scheduling

Requirements:

• Fluent in English
• Remote work-ready: PC/Mac with 8GB RAM, 4000+ CPU score, Windows 10/11 or macOS, and stable fiber internet
• Available for 8–9 hour shifts, 5 days/week between 9 AM – 9 PM EST
• Strong communication and objection-handling skills
• Motivated, reliable, and eager to learn

Compensation:

• Base: $500 USD/month (approx. $2.84/hour for 176 hours)
• Incentives: Up to $500 USD/month
• Overtime paid separately

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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