Food and Beverage Supervisor
2025-07-16T09:54:06+00:00
Mika Hotels Limited
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https://mikahotels.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Restaurant & Hospitality
2025-07-20T17:00:00+00:00
Zambia
8
Department: Food & Beverage
Reports To: Hotel General Manager
Location: Mika Hotel Limited
Job Type: 2 years contract renewable based on performance
Job Summary
Mika Hotel Limited is seeking a highly motivated, experienced, and detail-oriented Food and Beverages Supervisor to oversee the daily operations of our Food & Beverage (F&B) department. As an F&B Supervisor, you will ensure superior guest satisfaction, maintain high hygiene standards, optimize business performance, and provide strong leadership to the service team. This role is key to upholding the hotel’s commitment to excellence in hospitality, efficiency, and culinary quality.
Key Responsibilities
Supervisory & Operational Duties
- Oversee daily operations of all F&B outlets including restaurants, room service, bars, and events catering.
- Supervise and coordinate the work of F&B staff to ensure efficient service and compliance with hotel standards.
- Monitor inventory, order supplies, and coordinate with the kitchen and procurement departments.
- Ensure compliance with health, safety, and hygiene regulations in all areas of food preparation and service.
- Maintain cleanliness and proper organization in all F&B areas.
Quality & Guest Experience
- Maintain high levels of customer service by training staff on hotel etiquette and professional service delivery.
- Handle guest complaints and feedback promptly and professionally.
- Conduct regular inspections to ensure quality control of food, beverages, and service delivery.
Menu & Business Development
- Collaborate with the Executive Chef to review, enhance, and innovate menus.
- Identify trends, create seasonal or promotional menus, and recommend pricing strategies.
- Promote F&B offerings through internal and external marketing campaigns to boost revenues.
Staff Training & Motivation
- Train new and existing team members on SOPs, customer service, safety standards, and hygiene practices.
- Motivate, mentor, and evaluate staff performance to ensure a productive and team-oriented work environment.
- Schedule staff shifts and manage attendance, discipline, and team morale.
Administrative Duties
- Prepare and submit reports on sales, labor costs, food wastage, and inventory usage.
- Assist in budgeting, forecasting, and cost control measures.
- Support the F&B Manager in achieving departmental KPIs and strategic goals.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score (GSS): Maintain a minimum of 90% positive feedback in guest reviews.
- Hygiene & Safety Compliance: Zero non-compliance issues in health and safety audits.
- Revenue Growth: Minimum 10% increase in F&B revenue quarter over quarter.
- Menu Development: At least one successful menu revamp or new offering per quarter.
- Staff Performance: Staff turnover below 5% annually and consistent achievement of service standards.
- Inventory Management: Monthly variance within 1.5% of ideal usage.
Core Competencies
- Leadership & Supervision: Strong ability to manage and develop a dynamic team.
- Customer Service Excellence: Demonstrated ability to deliver world-class guest experiences.
- Attention to Detail: Meticulous in maintaining hygiene, presentation, and service standards.
- Communication Skills: Strong verbal and written communication with staff and guests.
- Problem Solving: Quick and effective in resolving operational and guest issues.
- Business Acumen: Ability to analyze financial reports and drive revenue through continuous promotion of various goods and services.
- Team Building & Motivation: Skilled at fostering a motivated, cooperative, and efficient team.
- Creativity: Ability to bring fresh ideas to menu development and service innovation.
Qualifications & Experience
- Diploma or Higher in Hospitality Management, Food & Beverage Management, or related field.
- Minimum of 3–5 years of experience in a supervisory role within a hotel or upscale restaurant.
- Strong knowledge of food safety and hygiene standards (HACCP certification is a plus).
- Experience with Point of Sale (POS) systems and Microsoft Office.
- Proven ability to lead and motivate a diverse team.
- Flexibility to work shifts, weekends, and holidays as required.
Key Responsibilities Supervisory & Operational Duties Oversee daily operations of all F&B outlets including restaurants, room service, bars, and events catering. Supervise and coordinate the work of F&B staff to ensure efficient service and compliance with hotel standards. Monitor inventory, order supplies, and coordinate with the kitchen and procurement departments. Ensure compliance with health, safety, and hygiene regulations in all areas of food preparation and service. Maintain cleanliness and proper organization in all F&B areas. Quality & Guest Experience Maintain high levels of customer service by training staff on hotel etiquette and professional service delivery. Handle guest complaints and feedback promptly and professionally. Conduct regular inspections to ensure quality control of food, beverages, and service delivery. Menu & Business Development Collaborate with the Executive Chef to review, enhance, and innovate menus. Identify trends, create seasonal or promotional menus, and recommend pricing strategies. Promote F&B offerings through internal and external marketing campaigns to boost revenues. Staff Training & Motivation Train new and existing team members on SOPs, customer service, safety standards, and hygiene practices. Motivate, mentor, and evaluate staff performance to ensure a productive and team-oriented work environment. Schedule staff shifts and manage attendance, discipline, and team morale. Administrative Duties Prepare and submit reports on sales, labor costs, food wastage, and inventory usage. Assist in budgeting, forecasting, and cost control measures. Support the F&B Manager in achieving departmental KPIs and strategic goals. Key Performance Indicators (KPIs) Guest Satisfaction Score (GSS): Maintain a minimum of 90% positive feedback in guest reviews. Hygiene & Safety Compliance: Zero non-compliance issues in health and safety audits. Revenue Growth: Minimum 10% increase in F&B revenue quarter over quarter. Menu Development: At least one successful menu revamp or new offering per quarter. Staff Performance: Staff turnover below 5% annually and consistent achievement of service standards. Inventory Management: Monthly variance within 1.5% of ideal usage.
Leadership & Supervision: Strong ability to manage and develop a dynamic team. Customer Service Excellence: Demonstrated ability to deliver world-class guest experiences. Attention to Detail: Meticulous in maintaining hygiene, presentation, and service standards. Communication Skills: Strong verbal and written communication with staff and guests. Problem Solving: Quick and effective in resolving operational and guest issues. Business Acumen: Ability to analyze financial reports and drive revenue through continuous promotion of various goods and services. Team Building & Motivation: Skilled at fostering a motivated, cooperative, and efficient team. Creativity: Ability to bring fresh ideas to menu development and service innovation.
Diploma or Higher in Hospitality Management, Food & Beverage Management, or related field. Minimum of 3–5 years of experience in a supervisory role within a hotel or upscale restaurant. Strong knowledge of food safety and hygiene standards (HACCP certification is a plus). Experience with Point of Sale (POS) systems and Microsoft Office. Proven ability to lead and motivate a diverse team. Flexibility to work shifts, weekends, and holidays as required.
JOB-687776bec6857
Vacancy title:
Food and Beverage Supervisor
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
Mika Hotels Limited
Deadline of this Job:
Sunday, July 20 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, July 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Department: Food & Beverage
Reports To: Hotel General Manager
Location: Mika Hotel Limited
Job Type: 2 years contract renewable based on performance
Job Summary
Mika Hotel Limited is seeking a highly motivated, experienced, and detail-oriented Food and Beverages Supervisor to oversee the daily operations of our Food & Beverage (F&B) department. As an F&B Supervisor, you will ensure superior guest satisfaction, maintain high hygiene standards, optimize business performance, and provide strong leadership to the service team. This role is key to upholding the hotel’s commitment to excellence in hospitality, efficiency, and culinary quality.
Key Responsibilities
Supervisory & Operational Duties
- Oversee daily operations of all F&B outlets including restaurants, room service, bars, and events catering.
- Supervise and coordinate the work of F&B staff to ensure efficient service and compliance with hotel standards.
- Monitor inventory, order supplies, and coordinate with the kitchen and procurement departments.
- Ensure compliance with health, safety, and hygiene regulations in all areas of food preparation and service.
- Maintain cleanliness and proper organization in all F&B areas.
Quality & Guest Experience
- Maintain high levels of customer service by training staff on hotel etiquette and professional service delivery.
- Handle guest complaints and feedback promptly and professionally.
- Conduct regular inspections to ensure quality control of food, beverages, and service delivery.
Menu & Business Development
- Collaborate with the Executive Chef to review, enhance, and innovate menus.
- Identify trends, create seasonal or promotional menus, and recommend pricing strategies.
- Promote F&B offerings through internal and external marketing campaigns to boost revenues.
Staff Training & Motivation
- Train new and existing team members on SOPs, customer service, safety standards, and hygiene practices.
- Motivate, mentor, and evaluate staff performance to ensure a productive and team-oriented work environment.
- Schedule staff shifts and manage attendance, discipline, and team morale.
Administrative Duties
- Prepare and submit reports on sales, labor costs, food wastage, and inventory usage.
- Assist in budgeting, forecasting, and cost control measures.
- Support the F&B Manager in achieving departmental KPIs and strategic goals.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score (GSS): Maintain a minimum of 90% positive feedback in guest reviews.
- Hygiene & Safety Compliance: Zero non-compliance issues in health and safety audits.
- Revenue Growth: Minimum 10% increase in F&B revenue quarter over quarter.
- Menu Development: At least one successful menu revamp or new offering per quarter.
- Staff Performance: Staff turnover below 5% annually and consistent achievement of service standards.
- Inventory Management: Monthly variance within 1.5% of ideal usage.
Core Competencies
- Leadership & Supervision: Strong ability to manage and develop a dynamic team.
- Customer Service Excellence: Demonstrated ability to deliver world-class guest experiences.
- Attention to Detail: Meticulous in maintaining hygiene, presentation, and service standards.
- Communication Skills: Strong verbal and written communication with staff and guests.
- Problem Solving: Quick and effective in resolving operational and guest issues.
- Business Acumen: Ability to analyze financial reports and drive revenue through continuous promotion of various goods and services.
- Team Building & Motivation: Skilled at fostering a motivated, cooperative, and efficient team.
- Creativity: Ability to bring fresh ideas to menu development and service innovation.
Qualifications & Experience
- Diploma or Higher in Hospitality Management, Food & Beverage Management, or related field.
- Minimum of 3–5 years of experience in a supervisory role within a hotel or upscale restaurant.
- Strong knowledge of food safety and hygiene standards (HACCP certification is a plus).
- Experience with Point of Sale (POS) systems and Microsoft Office.
- Proven ability to lead and motivate a diverse team.
- Flexibility to work shifts, weekends, and holidays as required.
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
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