Zimworx is seeking a bilingual French-Speaking Office Manager to lead administrative operations and ensure outstanding service delivery. This role involves managing patient coordination, supervising administrative staff, and optimizing office processes in a fast-paced healthcare support environment. The ideal candidate will bring proven office management experience, leadership skills, and the ability to provide high-quality service in both French and English.

Responsibilities:

• Verify patient insurance coverage and benefits.
• Coordinate re-care and reactivation appointments for continuous patient care.
• Manage unscheduled treatment cases with appropriate follow-up.
• Confirm upcoming patient appointments and maintain communication.
• Handle inbound calls, including after-hours inquiries, with professionalism.
• Streamline and improve administrative workflows and operational processes.
• Supervise administrative staff and uphold high standards of service delivery.

Requirements:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred; diploma or equivalent experience will be considered.
• Proven administrative and office management experience, preferably in healthcare or high-volume environments.
• Strong customer service background with patient-facing or client-facing experience.
• Familiarity with insurance processes, billing, or claims management.
• Previous supervisory or leadership experience.
• Excellent organizational and multitasking skills, with the ability to prioritize effectively.
• Strong decision-making and problem-solving skills.
• Proficiency with practice management software, EHR systems, or similar technology.
• Fast learner, adaptable to new procedures and systems.
• Fluency in French and English (both verbal and written) required.
• Ability to work under pressure while managing multiple responsibilities.

• Verify patient insurance coverage and benefits.
• Coordinate re-care and reactivation appointments for continuous patient care.
• Manage unscheduled treatment cases with appropriate follow-up.
• Confirm upcoming patient appointments and maintain communication.
• Handle inbound calls, including after-hours inquiries, with professionalism.
• Streamline and improve administrative workflows and operational processes.
• Supervise administrative staff and uphold high standards of service delivery.

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred; diploma or equivalent experience will be considered.
• Proven administrative and office management experience, preferably in healthcare or high-volume environments.
• Strong customer service background with patient-facing or client-facing experience.
• Familiarity with insurance processes, billing, or claims management.
• Previous supervisory or leadership experience.
• Excellent organizational and multitasking skills, with the ability to prioritize effectively.
• Strong decision-making and problem-solving skills.
• Proficiency with practice management software, EHR systems, or similar technology.
• Fast learner, adaptable to new procedures and systems.
• Fluency in French and English (both verbal and written) required.
• Ability to work under pressure while managing multiple responsibilities.