Background information about the job or company:

To carry out all Front office operations and Housekeeping areas to the standards laid down by the Lodge, maximising revenues and profits to agreed budgetary limits.

Responsibilities or duties:

• Greet, check-in, and allocate rooms to guests promptly and courteously.
• Ensure check-in procedures are strictly adhered to and obtain correct guest details.
• Handle and resolve guest problems or complaints.
• Ensure rooms are serviced and maintained to lodge standards.
• Maximize room occupancy within overbooking policy.
• Take reservations correctly and courteously.
• Ensure effective communication between departments.
• Handle billing and credit control procedures.
• Ensure daily accounts balance.
• Provide efficient check-out facilities.
• Deliver and collect luggage from rooms promptly.
• Handle enquiries, messages, and bookings courteously and efficiently.
• Ensure front office staff are well-dressed and areas are clean.
• Deliver newspapers and parcels to rooms promptly.
• Handle incoming and outgoing calls promptly and courteously.
• Ensure security of items in safety deposit boxes.
• Perform maintenance checks and ensure timely action.
• Ensure lodge entrance accessibility and security.
• Hold performance appraisals and training sessions.
• Attend management meetings and maintain a high profile with guests and staff.
• Submit reports and administrative work accurately and timely.
• Monitor industry trends and make implementation suggestions.

Qualifications or requirements:

• High school diploma or equivalent.
• Previous experience in a similar role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.

Experience needed:

Previous experience in a similar front office role.

• Greet, check-in, and allocate rooms to guests promptly and courteously.
• Handle and resolve guest problems or complaints.
• Ensure rooms are serviced and maintained to lodge standards.
• Maximize room occupancy within overbooking policy.
• Take reservations correctly and courteously.
• Ensure effective communication between departments.
• Handle billing and credit control procedures.
• Ensure daily accounts balance.
• Provide efficient check-out facilities.
• Deliver and collect luggage from rooms promptly.
• Handle enquiries, messages, and bookings courteously and efficiently.
• Ensure front office staff are well-dressed and areas are clean.
• Deliver newspapers and parcels to rooms promptly.
• Handle incoming and outgoing calls promptly and courteously.
• Ensure security of items in safety deposit boxes.
• Perform maintenance checks and ensure timely action.
• Ensure lodge entrance accessibility and security.
• Hold performance appraisals and training sessions.
• Attend management meetings and maintain a high profile with guests and staff.
• Submit reports and administrative work accurately and timely.
• Monitor industry trends and make implementation suggestions.

• Excellent communication skills
• Customer service skills
• Organizational skills
• Multitasking abilities

• High school diploma or equivalent
• Previous experience in a similar role
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities