About Us

Angel Oak Investments Limited is a trusted provider of advanced security, surveillance, and technology integration solutions across [region/country]. We specialize in delivering cutting-edge products and services that enhance safety, operational efficiency, and technological resilience for our clients. As a proud distributor and solutions provider of HIKVISION technologies, we are committed to upholding the highest standards of technical expertise and customer satisfaction. We are seeking a highly skilled and customer-focused HIKVISION Pre- and After-Sales Solutions Technician to join our dynamic team. This pivotal role combines technical consultancy with hands-on support, ensuring our clients receive exceptional service from product selection through to post-installation troubleshooting and optimization.

Key Responsibilities

Pre-Sales Support

• Provide expert technical consultation and product demonstrations to clients and sales teams.
• Assist in designing and proposing custom surveillance solutions using HIKVISION products.
• Deliver technical documentation, system diagrams, and Bill of Materials (BOMs).
• Evaluate customer requirements and suggest optimal hardware and software configurations.

After-Sales Support

• Provide remote and on-site technical support during and after system deployment.
• Troubleshoot and resolve issues related to HIKVISION hardware, firmware, software, and integrations.
• Conduct training sessions for end-users and installers on HIKVISION systems.
• Work closely with the R&D and product support teams to relay customer feedback and facilitate continuous improvement.

Qualifications & Requirements

• Minimum Diploma in Telecommunications.
• Minimum 5 years of experience in a similar role.
• Proven ability to achieve sales targets.
• Agile and motivated to keep up with evolving technologies.
• Strong presentation and training skills.
• Capable of configuring networking devices.
• In-depth knowledge of HIKVISION products including CCTV, NVRs, DVRs, IP cameras, access control, and current security solutions.
• Certification in HIKVISION Technical Training or similar (preferred).
• Experience with IP networking, PoE, and system integrations.

What We Offer

• Competitive salary and performance-based incentives.
• Continuous professional training and certification opportunities.
• A supportive and innovative work environment.
• Opportunity to work with a leading security technology brand.
• Career progression within a growing and reputable company.

• Provide expert technical consultation and product demonstrations to clients and sales teams.
• Assist in designing and proposing custom surveillance solutions using HIKVISION products.
• Deliver technical documentation, system diagrams, and Bill of Materials (BOMs).
• Evaluate customer requirements and suggest optimal hardware and software configurations.
• Provide remote and on-site technical support during and after system deployment.
• Troubleshoot and resolve issues related to HIKVISION hardware, firmware, software, and integrations.
• Conduct training sessions for end-users and installers on HIKVISION systems.
• Work closely with the R&D and product support teams to relay customer feedback and facilitate continuous improvement.

• Strong presentation and training skills.
• Capable of configuring networking devices.
• In-depth knowledge of HIKVISION products including CCTV, NVRs, DVRs, IP cameras, access control, and current security solutions.
• Experience with IP networking, PoE, and system integrations.

• Minimum Diploma in Telecommunications.
• Minimum 5 years of experience in a similar role.
• Proven ability to achieve sales targets.
• Agile and motivated to keep up with evolving technologies.
• Certification in HIKVISION Technical Training or similar (preferred).