Job Purpose

The Human Resource Manager is responsible for planning, developing, and implementing effective human resource strategies and policies that support the organization’s goals while ensuring full compliance with the labour laws of Zambia.

Key Responsibilities

1. Human Resource Planning & Administration

Develop and implement HR policies, procedures, and systems in line with the Employment Code Act of Zambia.

Manage employee records, contracts, confirmations, promotions, and exits.

Advise management on HR-related matters and organizational structure.

2. Recruitment & Selection

Plan and coordinate recruitment and selection processes.

Ensure fair, transparent, and merit-based hiring practices.

Conduct onboarding and induction for new employees.

3. Employee Relations & Discipline

Handle employee grievances, disciplinary actions, and conflict resolution.

Ensure disciplinary procedures comply with Zambian labour laws and company policy.

Promote a positive and productive work environment.

4. Performance Management

Develop and oversee performance appraisal systems.

Support departmental heads in setting performance targets and reviews.

Identify training and development needs.

5. Training & Development

Coordinate staff training, skills development, and capacity-building programs.

Promote continuous learning and career development.

6. Payroll & Compensation

Oversee payroll administration in coordination with finance.

Ensure accurate payment of salaries, allowances, and statutory deductions.

Manage employee benefits and compensation structures.

7. Statutory Compliance

Ensure compliance with statutory requirements including:

NAPSA

NHIMA

Workers’ Compensation Fund Control Board

PAYE and other labour-related obligations

8. Health, Safety & Welfare

Promote workplace health and safety policies.

Support employee welfare programs and initiatives.

Qualifications & Experience

Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.

Membership with a recognized professional body (e.g. ZIHRM) is an added advantage.

Strong knowledge of Zambian labour laws and HR best practices.

Skills & Competencies

Excellent communication and interpersonal skills.

Strong leadership and people management abilities.

High level of integrity and confidentiality.

Good problem-solving and decision-making skills.

Proficiency in MS Office and HR systems.

Working Conditions

Office-based with occasional site visits where applicable.

May require interaction with regulatory authorities.

• Develop and implement HR policies, procedures, and systems in line with the Employment Code Act of Zambia.
• Manage employee records, contracts, confirmations, promotions, and exits.
• Advise management on HR-related matters and organizational structure.
• Plan and coordinate recruitment and selection processes.
• Ensure fair, transparent, and merit-based hiring practices.
• Conduct onboarding and induction for new employees.
• Handle employee grievances, disciplinary actions, and conflict resolution.
• Ensure disciplinary procedures comply with Zambian labour laws and company policy.
• Promote a positive and productive work environment.
• Develop and oversee performance appraisal systems.
• Support departmental heads in setting performance targets and reviews.
• Identify training and development needs.
• Coordinate staff training, skills development, and capacity-building programs.
• Promote continuous learning and career development.
• Oversee payroll administration in coordination with finance.
• Ensure accurate payment of salaries, allowances, and statutory deductions.
• Manage employee benefits and compensation structures.
• Ensure compliance with statutory requirements including: NAPSA, NHIMA, Workers’ Compensation Fund Control Board, PAYE and other labour-related obligations.
• Promote workplace health and safety policies.
• Support employee welfare programs and initiatives.

• Excellent communication and interpersonal skills.
• Strong leadership and people management abilities.
• High level of integrity and confidentiality.
• Good problem-solving and decision-making skills.
• Proficiency in MS Office and HR systems.

• Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.
• Membership with a recognized professional body (e.g. ZIHRM) is an added advantage.
• Strong knowledge of Zambian labour laws and HR best practices.